First steps
To maximise the benefits of any
investment in mailing technology,
it is essential to have a thorough
knowledge of existing mail
processes within your business:
n
Who sends mail, when, from
where and in what volumes?
n
Are there peaks and troughs at
certain times of the day?
n
Do mail volumes fluctuate with
invoicing schedules, marketing
programmes or seasonal
demand?
n
How much time is spent filling
envelopes?
n
How important is personalisation/
confidentiality?
n
How much mail is received and
how is it distributed?
n
How do you cope with periods of
peak demand?
n
Do other employees help out to
avoid bottlenecks?
n
Do you spend time distributing,
processing, archiving and locating
paper docs?
The answers to these and other
questions will help identify
areas where productivity can be
improved through automation.
Is automation right for you?
Ten sure signs that you need to
improve mail processes.
Do you ever:
1. Ask employees to stop
what they are doing and
open the mail or stuff
envelopes?
2. Hire temporary staff to
cope with peaks in activity?
3. Queue up to buy stamps?
4. Experience bottlenecks and
delays in mail processes?
5. Miss the last post because
you have run out of stamps
or haven’t been able to
process letters fast enough?
6. Sometimes send letters to
the wrong person?
7. Put too much or too little
postage on an envelope?
8. Send out mail with
inaccurate or incomplete
addresses?
9. Receive large volumes of
returned mail?
10. Spend time distributing,
processing, archiving and
locating paper docs?
If you answered yes to any
of the above, now is the time
to invest in or upgrade your
mailing equipment.
Mailing Productivity
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