| Foreword | 2 |
| Smarter Communications | 4 |
| Part 1: How to Cut the Cost of Postal Communications | 6 |
| - quick wins | 6 |
| - maximising postal discounts | 6 |
| - improving accuracy & eliminating waste | 8 |
| Part 2: How to Improve Mailing Productivity | 10 |
| - the benefits of automation | 10 |
| - streamlining mail preparation & despatch | 12 |
| - faster mail opening & distribution | 14 |
| Part 3: How to Improve Mailing Processes | 17 |
| - auditing mail processes | 17 |
| - using software to gain visibility & control | 17 |
| Part 4: How to Improve Customer Communications | 18 |
| - what your customers want | 18 |
| - maximise the effectiveness of customer communications | 20 |
| Why Neopost | 22 |