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23
Editor’s Choice Awards
The market for voice and internet
services is evolving rapidly, driving a
seemingly inexhaustible stream of new
products and services.
For the average business customer it
can be bewildering knowing where to start
to get the best advice on converged voice
and data connectivity and how to use this
to implement solutions, that will really
benefit an enterprise in terms of increased
productivity and reduced costs.
Spitfire, an independent supplier
of network services and solutions, has
extensive experience in helping SMEs gain
the best results from the new connectivity
and UC technology. It offers a range
of voice, internet and UC solutions for
business customers covering broadband,
Ethernet, SIP Trunking and on-site phone
systems with UC functionality.
Ethernet – the gold standard for
cloud connectivity
An important driver for change is the
move to cloud computing applications.
Many organisations are switching from
on-premises provision of applications to
off-site applications hosted in the cloud,
termed ‘software as a service’ (SAAS).
To make the cloud work, whether
for voice, data or both, faster and more
reliable internet connections are required,
either new fibre broadband (VDSL) or the
new generation of Ethernet circuits (lower
cost and faster leased line replacement
connections).
Ethernet is definitely the gold standard
of high quality Internet connectivity – it
offers significantly faster speeds, at a far
cheaper price. It is excellent for providing
secure and stable internet connections; for
linking multi-site operations – it uses the
same network technology as a local area
network; and for extending a customer
network over Ethernet without the need
for additional routers or IP addressing.
Less than half the cost
SIP Trunks are a cost-effective alternative
to conventional analogue or digital (ISDN)
lines for connecting a private phone system
to the public telephone network for voice
communications.
As an ISDN replacement, Spitfire’s
SIP trunks typically offer business quality,
secure telephony at less than one third the
cost of the monthly rental of an equivalent
ISDN service. As one of the few business
ISPs and fixed line operators to offer a SIP
trunk service, Spitfire offers a complete
end-to-end SIP service via its own network
infrastructure.
SIP trunks also offer important business
continuity benefits and are ideal as a
disaster recovery solution in the event of
a failure as any number on the Spitfire
network can be forwarded to any other
location, as long as it is connected via a
SIP Trunk or a normal telephone line.
Hosted telephony cost benefits
The increased bandwidth and reliability of
broadband connections is also encouraging
businesses to look at the considerable
benefits of hosted telephony, as well as
cloud computing.
Spitfire offers a hosted telephony
service with phone system functionality
provided remotely. Spitfire SIP
Communicator only requires SIP compatible
handsets, making the service an extremely
cost-effective solution. It requires minimal
capital expenditure because billing is based
on a monthly service charge which is tax
deductible and the costs are estimated
to be about 50 per cent less than a
conventional phone system.
SIP Communicator offers some
significant advantages over rival services;
it is designed as an end-to-end service
to guarantee quality of service and calls
are never routed over the public internet,
ensuring that Spitfire remains in control of
all aspects of call quality from end to end.
Service and support
In addition to first-rate customer
support services – in a recent Spitfire
customer survey, 90 per cent of those
who responded stated that an issue was
resolved on the first call – Spitfire has
produced a series of video presentations to
help customers understand the optimum
connectivity solution for their needs.
These are available on YouTube or at
The videos explain in
simple terms the Spitfire services portfolio
and provide introductory guides and
training for connectivity solutions.
Voice, internet and unified
communication solutions
Spitfire business VoIP
Editor’s Choice:
Business Info
What we liked:
• Outstanding service and
support
• Independent advice
• business quality, secure
telephony
• cost-effective alternatives
• significantly faster speeds
An important
driver for
change is
the move
to cloud
computing
applications.
