Addressing key mail
handling issues
Neopost IM-20 letter
opener
Editor’s Choice:
Business Info
What we liked:
• low cost – as little as a couple
of pounds per day
• opens letters at very high
speeds
• improves productivity and
process management
• makes letter opening almost
completely effortless
• accepts mixed-size mail
Neopost IM-20: In brief
• Opens letters at very high speeds – up to 40,000
per hour, up to 800,000 items per month
• Precision-built milling cutters with a very long
service life whisk away the edge of the envelope,
without risk of damage to contents
• The IM-20 accepts mixed-size mail, feeding
automatically to provide the same accurate
opening every time
• The automatic feeder has a capacity of up to
300 envelopes, as large as C4 size and with
thicknesses up to 8mm
• Opened mail is stacked beneath the input feeder
for easy removal – there’s room for up to 1,000
envelopes
• A counter lets you keep track of the total number
of envelopes handled
– 01732 759725
The high speed Neopost IM-20
makes letter opening almost
completely effortless.
Businesses need to process incoming
mail so that documents or items reach
recipients as quickly as possible, with
minimal damage or manual intervention.
Getting it right means less manual effort
and faster responses to customers or
opportunities. Failure to overcome this
logistical challenge, however, can have
an extremely detrimental impact on
operations and even profitability.
Neopost’s intelligent solutions
improve deliverability and help manage
the mail process from creation to delivery
and receipt, so it is easier to rationalise
and control mail content and interface
physical and electronic communications.
Utilising efficient mailing solutions
delivers cost savings and improves
productivity and process management,
resulting in effective communications.
Paper is easy to lose, needs to be
physically processed and must be filed
(especially financial documentation for
compliance reasons) and, of course,
retrieved. Keeping track of paper documents
as they are distributed and processed is
much harder than digital documents. An
array of manual processes and logs are
required to ensure the speed of delivery
and processing, highlight elapsed times,
understand delivery status and alerts or
make efficiency improvements. The result
is a multitude of difficult to manage
processes, with limited integration, that do
little to mitigate the risks of losing, misfiling
and damaging mail items.
Slow response times can have a
disastrous impact on customer satisfaction
levels and when you consider that 86% of
consumers have quit doing business with
a company because of a poor customer
experience, then it pays to respond quickly.
Productivity can seriously suffer when
the time spent opening, distributing,
processing, filing and retrieving documents
is added up. Put simply, the answer is to
move away from manual processing for
more automated methods.
These can range in scale and purpose
but can include basic letter opening
machines that can open at least 300
envelopes a minute, scanners that
snap a document for electronic storage
or handheld scanners that log items,
documents and returns through simple
barcodes.
They can also be higher up the scale
like full electronic document management
solutions (EDMs) which digitise, extract
data from documents or emails, route
through pre-established workflows,
automatically archive, retrieve through
search and process online via remote
terminals.
But with EDM solutions and
technologies that rapidly increase
incoming mail handling capability, it
is also vital not to overlook the first
stage of the process. Letter openers are
a suitable solution that, in the case of
an entry level model, can cost as little
as a couple of pounds per day. Letter
openers are available with various levels
of speed and complexity depending on
the business requirements; some letter
openers, such as the Neopost IM-20, are
focused on opening letters as quickly
as possible, while others (the IM-75 for
example) have features that open and
extract the contents of mail items so they
can be opened and scanned in a seamless
process. Ultimately, it is about matching
each solution to the immediate business
needs and the scale of the incoming mail
demands.
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Editor’s Choice Awards
