technology
reseller.co.uk
IP TELEPHONY
23
We can ensure
the customer
enjoys excellent
call quality and a
very high level of
security at every
point, with no
weak links
Security and Efficiency
FOR YOUR CUSTOMER
n
Record calls and provide an audit trail of transactions
for compliance with new MIFID2 regulations;
n
Take photos for proof of work or proof of delivery – and
create an audit trail, with customer signatures captured
using a Samsung Notes device;
n
Record sales calls for training purposes – and attach
notes for feedback;
n
Monitor mobile devices and delete unauthorised apps
to protect systems and maximise staff productivity;
n
Wipe devices remotely to protect data on lost or stolen
smartphones/tablets
n
Track devices in real-time (down to 5 second intervals)
with location mapping on Google Maps
FOR THEIR EMPLOYEES
n
Record calls as back-up in case of a dispute with a
customer
n
Take photos and video as evidence of work done
n
Lone worker protection through GPS tracking and alerts
n
Prevent spam/harassment by blocking texts from
certain numbers
employers to identify and eradicate
inefficient, wasteful or unauthorised
practices and, crucially, maintain data
security.
It lets administrators and managers
track where the company’s phones are,
see what they are being used for and
monitor and control them remotely. They
can turn devices on and off; turn mobile
data on and off; wipe a device remotely;
block SMS messages; delete unauthorised
apps; view call logs, including the Top
10 numbers dialled; access telemetry
information; track the location of mobiles;
and do much else besides.
Such advanced functionality is normally
only enjoyed by enterprises with hundreds
or thousands of mobile devices to keep
track of, but there are many smaller
companies that would benefit from this
level of control, such as service companies
with field technicians or delivery companies
that might want to track the whereabouts of
a driver – GPS tracking (down to 5 second
intervals) can even be used to track a
device for mileage purposes.
All companies will benefit from an
enhanced ability to secure company data,
for example by deleting unauthorised and
unsecure apps from corporate devices, or
by remotely wiping lost or stolen devices.
By providing access to the MDMS and
call recordings through a single portal,
Samsung Hosted makes it easier for
businesses to comply with existing and
new data privacy regulations, including
the EU General Data Protection Regulation
(GDPR), which, when it comes into force in
2018, will increase the penalties for data
breaches and require users to comply with
‘right to be forgotten’ requests.
End-to-end security
A commitment to security underpins every
aspect of Samsung Hosted, which, from
the outset, was designed to provide end-
to-end security from the handset to the
datacentre.
“Samsung Hosted is a complete
solution,” explained Wood. “By providing
everything the customer needs, including
their broadband connectivity, handsets
and mobile devices, we can ensure the
customer enjoys excellent call quality and
a very high level of security at every point,
with no weak links.”
Broadband connections between the
customer’s premises and data centre are
secured and encrypted using TLS and
SRTP protocols; communications with
handsets are secured, without the need
for VPNs or other complex deployments;
and Samsung smartphones and tablets
are protected by the built-in KNOX security
system, which has achieved Common
Criteria and CESG accreditation, indicating
its compliance with Government security
standards.
Because the solution is designed to
be used with KNOX-enabled Samsung
devices and a dedicated broadband
connection, resellers have the opportunity
for additional sales. They also benefit from
an end-to-end Samsung solution, in which
all the elements are designed to work
together. If there is a problem with any part
of it, resellers (and their customers) have
just one number to call.
Voice recordings and MDMS data are
stored in UK datacentres in Cirencester,
Cheltenham, Bristol and Birmingham.
These are built and managed in line with
recommendations laid down by the Centre
for the Protection of National Infrastructure
(CPNI), which stipulates 99.999% uptime.
They are ISO 9001 and ISO 27001/2
certified and offer N+1 redundancy
plus mirroring in a second datacentre,
with load balancing between the two. If
one system goes down, the other site
automatically takes over without any
break in communication. Samsung Hosted
datacentres are currently undergoing ISO
22301 certification, a new standard for
business continuity. They are governed
under UK law and cannot be accessed by
third parties.
Wood says that by giving small
businesses more control over their mobile
devices and by prioritising data security,
Samsung Hosted is bringing something
genuinely new to the hosted telephony
market.
“Workers today are more mobile than
ever, but at the same time employers are
subject to ever more stringent data security
rules. Samsung Hosted ensures that small
and medium-sized business can continue
to give their employees the flexibility
they require without losing control over
customer communications or increasing
the risk of a data breach. For resellers,
Samsung Hosted provides something
different to – and better than – existing
hosted solutions, which meets the growing
demand for security and control.”
Samsung Hosted is the hosted IP solution
that resellers and end users have been
waiting for. To find out more about the
product and becoming a reseller, please
email
