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BULLETIN : DISTRIBUTORS
10
Contact centre solution
Exertis has added Enghouse Interactive’s
multi-channel contact centre and
customer interaction solutions to its
unified communications (UC) portfolio.
These include the Enghouse Interactive
Communications Centre (EICC) and
Communications Centre Enterprise (CCE)
solutions; the Quality Management Suite
(QMS); and Real Time Speech Analytics
(RTSA).
The platform-independent solutions
are typically sold into contact centres with
10-250 agents, though they can be scaled
up to thousands of users. They can be
deployed in the cloud, on-premise or in a
hybrid environment.
John Bird, Exertis, Head of UC
Systems and Support Services, said:
“Our partnership with Enghouse is a great
opportunity to deepen our engagement
with our resellers that offer ShoreTel and
NEC unified communications solutions,
creating additional profitability for their
business. It also provides our Microsoft
resellers with the ideal platform to
enhance Skype for Business into a fully
featured enterprise call management
solution.”
He added: “We will be offering our full
service wrap to the Enghouse solution –
24x7x365 helpdesk support, pre sales
configuration support, proof of concept
services, demonstration assistance,
financial services (leasing) and much more.”
Enghouse Interactive was classified as
a Challenger in the 2016 Gartner Magic
Quadrant for Contact Centre Infrastructure.
The Exertis professional services
division, which provides resellers with a
range of pre- and post-sale services from
straightforward ‘break-fix’ through to a
24/7/365 white-label managed service,
has gained ISO 20071 accreditation, the
international standard for information
security.
Ian Gilbey, Exertis technical services
director, said: “IS0 27001 certification
provides our partners and resellers with
even greater confidence in the way they
engage with our range of professional
services and sends an important message
that Exertis manages security risks
effectively and in the correct manner.
Besides being a key differentiator for our
services, our customers know that we
have the policies and procedures in place
to protect their information from security
threats.”
Gemalto turns to Exclusive
Networks
Exclusive Networks, the value-added
distributor for cybersecurity, networking
and infrastructure technologies, has
been named sole distributor of Gemalto
SafeNet authentication, encryption and
key management products in the UK and
Nordics.
The distributor says that the big
increase in data breaches and the
implementation of General Data Protection
Regulation (GDPR) rules within the next
18 months have created a $1.8 billion
opportunity for security vendors.
As part of the agreement, Exclusive
Networks will provide advanced technical
training and sales and marketing support.
Information security accreditation
Learn more about EMM
Tech Data has launched an enterprise mobility management
(EMM) micro-site as the first element of its Trusted Advisor
knowledge development programme, set up to improve resellers’
understanding of key solutions areas. Tech Data plans to launch
micro-sites for other technology areas over the coming months.
Phil King, Solutions Practice Director at Azlan, said: “The EMM
pages contain a wealth of informative and inspiring content that will
enable resellers to build and develop the knowledge and capabilities
of their sales and technical teams in this important and complex area.”
The EMM hub includes advice on identifying EMM opportunities
and building a strategy for mobile device, application and content
management (MDM, MAM and MCM); a Trusted Advisor Readiness
Assessment, which resellers can use to assess a customer’s current
EMM status and identify how it can be improved; and extensive
information on solutions and programmes offered by BlackBerry, Citrix, Microsoft and
VMware.
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Beta appoints new director
of sales
Beta Distribution has appointed Ben
Jackson as Director of Sales – Prosumer
and Enterprise Channels. Jackson has
been with Beta for eight years and
will now lead the expanded Technology
Solutions Division.
Beta’s Technology Solutions Division
aims to develop a ‘disruptive’ product
portfolio, giving VARs and MSPs an
alternative solution to traditional tier one
brands, with pre-and post-sales support
provided by a dedicated internal Account
Management team, Solutions Architects
and Business Development Managers.
Beta is on track to achieve sales of
£200m by the end of this financial year,
20% more than last year.
Managing director Steve Soper said:
“Our core business in AV, print and EOS
remains strong and growing, and our
technology business is on track to deliver
double digit growth. The Technology
Solutions Division will bring us more
opportunities for growth as we provide
the sorts of solution and advice Managed
Service Providers and VARs need to
capitalise on the technology challenges
faced by their customers.”
Your entry into cloud comms
Nimans and Unify, the Atos brand for communications software and services, have
joined forces to offer resellers an entry into cloud-based communications for SMEs
and enterprises. The solution, scalable up to 1,500 users, includes full OpenScape
Business functionality, a flexible ’per user, per month’ licensing model, rapid
deployment and centralised web-based management. There is also the option for
resellers to deliver an on-premise server-based solution, using a designated data
centre or their own hosted service provider.
Ben Jackson
Phil King,
Solutions Practice
Director,
Azlan
