technology
reseller.co.uk
Hosted Telephony
27
As well as tracking devices, administrators can
monitor how they are being used and, if necessary,
control them remotely.
courier company could use GPS tracking to
track the whereabouts of a driver and give
the customer an estimated time of arrival,”
explained Wood.
He points out these features can also
be used to ensure the safety of mobile
workers, especially lone workers.
“By tracking the location of mobiles or
requesting an alert if a phone hasn’t been
used for a certain period, managers can
monitor the whereabouts and activity of
staff. This isn’t just to ensure employees
are where they are meant to be; it can
also help make sure they are safe – in an
emergency, a remote worker can press
three buttons on the side of their device
to transmit an SOS signal and their GPS
location,” said Wood.
Securing devices
Another very important function of the
MDMS is to help protect mobile devices
and the data stored on them.
As well as tracking devices,
administrators can monitor how they are
being used and, if necessary, control
them remotely. For example, they can
turn devices on and off; turn mobile data
on and off; wipe a device; block SMS
messages; delete unauthorised apps; and
access telemetry information.
“Securing mobile devices is absolutely
critical, especially in organisations
with large numbers of mobile workers
equipped with smartphones and tablets.
The Samsung Hosted MDMS gives
administrators access to a range of tools
that they can use to secure data on lost
or stolen devices. In addition, tools to
control the types of app installed and
used on users’ devices can help protect a
company’s own systems from malware and
other threats,” explained Wood.
Businesses today – your customers –
are more mobile than ever. In order to gain
maximum benefit from flexible working
methods and to minimise the risk of data
loss, many will need to take a more active
role in the management of employees’
mobile devices. Samsung Hosted gives
them the tools to do this, whilst also
providing a flexible platform for business
communications that can scale up and
down to meet changing needs.
Samsung Hosted is the hosted IP solution
that resellers and end users have been
waiting for. To find out more about the
product and becoming a reseller, please
email
well as between landlines, is a big step
forward, especially for financial services
organisations that are subject to new
MiFID II regulations requiring an audit trail
for all financial transactions, including
those made on mobile devices.
Call recording is also useful for training
purposes or as back-up in a customer
dispute.
As well as recording calls and SMS text
messages, Samsung Hosted’s MDMS can
capture photos and 10-second video clips
taken on a smartphone/tablet, complete
with GPS location details, time and date
stamps and, with Samsung Note devices,
digital signatures as well. These clips can
be used to provide evidence of work done,
deliveries made or sites visited.
Recordings are encrypted and stored
in Samsung Hosted datacentres free of
charge for six months from the date of
capture, after which they can be kept
in the cloud for a fee, providing an
additional sales opportunity for resellers,
or downloaded for archiving and storage
by the customer.
Effective management
Samsung Hosted’s mobile device
management system isn’t just good for
evidential purposes; it is also an extremely
useful tool for managing mobile and
remote workers, for example by tracking
the location of devices or viewing call logs
and the Top 10 numbers dialled.
“Managing a mobile workforce can be
challenging for businesses. Samsung’s
Hosted MDMS makes it a lot easier by
providing detailed insight into a device’s
location, movements, usage patterns
and more. Authorised personnel can view
this data through a secure web browser,
enabling them to keep tabs on personnel.
Or they could use it to enhance the service
they provide to customers. For example, a
Samsung Hosted
n
Easy scalability from 1 to 3,000
extensions per site
n
No capital expenditure on equipment,
just a monthly usage fee
n
No requirement for on-premises
equipment – all that’s needed is a
handset and/or Samsung smartphone
n
Easy integration of remote workers and
other offices
n
Automatic maintenance and upgrades,
with no need for site visits – everything
happens in the cloud
n
Future-proof – users automatically enjoy
the latest system features
n
Big system security included in the
monthly fee
n
Resilience – instead of having to install
two systems on your premises with
two separate network connections to
different BT exchanges in BT, everything
is dealt with in the hosted environment
n
Certified security – giving you piece of
mind that your communications are
secure and any data held is secure and
controlled under UK law.
n
Expandable platform – in the future,
Samsung will be launching Samsung
Contact Centre as a hosted option,
giving customers the opportunity
to streamline call handling, with
automatic call distribution, skills-based
call routing, self-service options, call
monitoring/recording and automatic
diallers.
