Security concerns restrict digitisation
Security and cost concerns are putting a brake on SMEs’
digitisation plans, according to a study of 500 European SMEs
by Aruba, a Hewlett Packard Enterprise company.
Two thirds of senior managers surveyed identified integration
of digital, cloud and mobile technologies into the workplace as a
priority, yet less than half have a strategy in place to achieve this.
The report,
Are Europe’s SMEs making the most of the Digital
Workplace?
, reveals that the number one reason for investing in
the mobile workplace is to achieve an increase in productivity,
efficiency and flexibility, followed by better access to/sharing of
data and improved team collaboration.
The main barriers to achieving a Digital Workplace are security,
cited by 50%, and cost, cited by 30%.
In order to realise the benefits of the Digital Workplace, SMEs
recognise the need to deploy better security policies and for IT
departments to establish control of all devices being used for
work; 85% intend to seek the advice of a local IT partner to help
them achieve this.
iPads key to better patient care
The South East Coast
Ambulance Service NHS
Foundation Trust (SECAmb)
is equipping staff with iPads
so that they can capture
electronic Patient Clinical
Record (ePCR) data at the
scene of an incident and
share it with the receiving
hospital’s A&E department,
clinic or ward.
The combination of iPads
and Kainos Evolve software
is replacing the use of paper
forms for recording and sharing
patient data. Capturing data
electronically ensures that
up-to-date patient records
are available immediately on
hand-over at a hospital and
for sharing with clinicians
anywhere in the Trust.
Previously it took up to six
weeks to scan, review, store
and distribute information from
paper forms.
Steve Topley, Clinical Lead
at SECAmb, said: “Providing
a hospital with a seamless
handover of accurate electronic
incident notes makes it
quicker and easier for them to
provide rapid, focused care.
It saves precious time and
greatly improves outcomes
for patients. And the less
obvious benefits are massive.
For example, with Evolve’s
electronic record there is
never any need to waste time
trying to decipher cryptic
handwriting!”
By consolidating four
paper forms into one Evolve
electronic form, the Trust has
streamlined the workflow and
eliminated the recording of
duplicate information, whilst
also reducing the overheads
and risks associated with
paper.
Managed print services (MPS)
providers are failing to meet customer
expectations warns Quocirca in its
latest MPS report.
Reduced print costs remain a primary
reason to adopt a managed print service
(MPS), just as they always have been.
However, according to the
Quocirca
Managed Print Services Landscape 2016
report, organisations today want more
than just cost savings from their MPS,
and the failure of providers to meet these
expectations is leading to unusually low
satisfaction levels.
Quocirca’s vendor analysis of the
global enterprise MPS market reveals
that for 65% of organisations cost
savings generated by their MPS are in
line with expectations. Yet, only 43% of
respondents say they are happy with their
existing MPS provider.
This, says Quocirca, suggests that
MPS providers are falling short of
expectations in areas such as information
management, flexible contract terms and
innovation.
Overall, 30% of organisations surveyed
say they plan to switch MPS provider
at renewal. Significantly, this group
exhibits the lowest satisfaction rates for
service delivery, flexible contract terms
and analytics to improve operational
performance.
MPS providers are also failing to
satisfy organisations’ appetite for
digitisation and business process
efficiency. Four out of 10 organisations
(80%) view MPS as an important driver
for digital transformation, yet just 27%
state that they are ‘very satisfied’ with
their MPS providers’ implementation of a
clear information management strategy
incorporating paper and digital processes.
Quocirca Associate Director Louella
Fernandes said: “Although most MPS
providers have access to an extensive
workflow solutions portfolio, process
automation demands a new breed of
provider that can address the complex
needs of larger organisations. Here, MPS
is encroaching on the traditional business
process outsourcing (BPO) space and
success may ultimately rely on better
collaboration with specialist providers.”
The
Quocirca Managed Print Services
Landscape 2016
report also reveals an
increased focus on security, with 81%
of those surveyed describing it as an
‘important’ or ‘very important’ driver, up
from 75% in 2015. Almost two thirds
(61%) of organisations reported at least
one print-related data breach in the last
year.
Quocirca has named Xerox as
MPS market leader for the seventh
consecutive year, citing the company’s
“credible and strong portfolio of services
for organisations of all sizes, enhanced
by an expanded range of workflow
automation solutions” as key advantages
for enterprise customers.
Fernandes said: “Xerox has a strong
reputation within the MPS market,
underscored again by its seventh year
leading the pack. Its consistent global
delivery and sophisticated reporting
and analytics platform enables Xerox to
excel when working with large, complex
organisations. By investing in automation
solutions for vertical markets, Xerox is
developing a strong portfolio of solutions
that streamline workflows and help better
integrate paper and digital workflows.”
The other MPS market-leading vendors
are HP, Ricoh, Lexmark, Canon and,
for the first time, Konica Minolta. The
chasing pack of ‘strong performers’
includes Samsung, Kyocera, Sharp and
Toshiba.
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print-services-landscape-2016
Diary Date
Comparting 2016: Document processing as a competitive factor
November 17-18 2016, Böblingen, Germany
This year’s international forum for multi-channel document and
output management will be highlighting technology trends in
customer communications and seeking answers to the question:
How can companies communicate more effectively with their
customers without sacrificing quality?
Cost, security and service drive MPS agenda
BULLETIN
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PRINT.IT
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Louella Fernandes
