technology
reseller.co.uk
COMMENT
3
As long as you weren’t one of the unfortunates unable
to get away over the Bank Holiday weekend, the BA IT
meltdown must have felt like a godsend to IT resellers
hoping to persuade customers of the importance of
investment in equipment and infrastructure – until it was
rumoured that the power outage wasn’t caused by an IT or
software failure, but by our old friend human error, in this
case an IT contractor who pulled a plug at just the wrong
time. Oh well, at least you can sell them a Brother labeller
to print ‘Do not unplug’ labels.
Whatever the true cause of the IT meltdown, it did serve
as a reminder of the vulnerability of many IT systems and
the high cost of failure. In time, BA’s estimated final bill
of £100 million to £150 million might be considered
modest compared to fines levied on organisations that
find themselves in breach of GDPR regulations, whether as
a result of hackers, IT contractor errors or system failure.
With the clock ticking down to next year’s deadline, many
organisations are leaving it dangerously late to put their
house in order. According to research by NetApp (see page
6), 73% of European CIOs and IT managers are concerned
that their organisation might not be able to meet the deadline
for compliance. Yet still, only 37% have invested extra funds
to help them achieve it.
The importance of resilience is one of the attractions of
switching to hosted telephony. Instead of having to install
separate network connections to different BT exchanges on
your own premises, a hosted system like Samsung Hosted
(see page 18) should provide resilience and geo-redundancy
as part of the service. An added benefit of Samsung’s new
solution is that it fully integrates smartphones, with end-
to-end security provided by the company’s KNOX security
system. This has the potential to be a real differentiator for
resellers of the product. As BA also learnt over the Bank
Holiday weekend, when something goes wrong it is essential
that you keep customers informed, and for that you need a
reliable and secure communications system.
James Goulding
Editor
,
Technology Reseller is published by Kingswood Media Ltd., Amherst House, 22 London Road,
Sevenoaks TN13 2BT
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© 2017 Kingswood Media Ltd. Design: Sandtiger Media
05
Bulletin
The latest news for the
technology channel
15
Insider
Phil Jones MBE shares
his thoughts on the fast
changing IT industry
18
Hosted telephony
Samsung enters hosted
telephony market
20
Voice over IP
Why VDSL is bad for
voice
22
Monitors
Neil Trim reviews a
widescreen gaming
monitor
22
Display
Improved connectivity
for Panasonic projectors
23
Projectors
Mark Ivens explains how
to sell projectors
26
Computers
Our pick of alternative
PC designs
28
Retail
How Westcoast Retail
helps maximise sales
30
Smart Technology
Why keys are so last
century
34
What’s New
A selection of new IT
and CE products
36
Unified
Communications
UC Expo 2017 reviewed
38
Digital Signatures
Consumer demand
forces businesses into
action
40
Scanners
Siddhartha
Bhattacharya explains
the Alaris IN2
ecosystem
43
60 seconds...
With Richard Carter,
Director of Channel
Sales at Nimans
ISSUE 04 · 2017
technology
reseller.co.uk
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Editor:
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ISSN 2055-3110 (Print) ISSN 2055-3129 (Online)
