The latest deal, signed
with a large NHS Trust, saw
Samsung and Vision work
together to simplify and
streamline the Trust’s print
estate.
As with many large
organisations, printers had
been purchased on an ad-hoc
basis, resulting in the 3,000
full-time staff and 350 plus
volunteers printing to any
one of the 700 printers of
all makes and models. The
piecemeal approach meant that
no centralised management
system was in place and, as
a result, ordering ink and
spares for over 50 different
makes of printing devices was
time consuming for the Trust.
Consumables were being
ordered as and when needed
from a third party provider,
meaning there was no control,
while maintenance contracts
were difficult to manage with
several different providers and
contracts to contend with and
no reports on printer usage.
Samsung and Partner Vision:
cutting print costs in the
health sector
Samsung, along with strategic partner Vision, has recently won a number
of key NHS print contracts, in the process achieving huge cost savings,
reducing print volumes, introducing a more effective use of consumables
and increasing efficiency.
The managed print solution
With a need to drive the amount
of printing down, a desire to
see reports on who was printing
what, where and when, and a
requirement to pull everything to
do with print under one contract,
the Trust put out an invitation
to tender to all NHS suppliers to
create a print strategy. Samsung
partner Vision was chosen as
they offered a new and fresh
approach that would drive
efficiency and recognise cost
savings.
First, a print audit and
discovery process was
completed by Vision to design
a new printing strategy for the
Trust. One model of Samsung
printer, the ML-3750ND mono
laser, was selected and installed
in staff offices and restricted
areas, and legacy devices were
removed and disposed of in
compliance with the Trust and
environmental requirements.
Vision also brought everything
under one single-supplier-
managed contract meaning
the Trust would be billed on a
quarterly basis, with a uniform
cost across every department
covering support, maintenance
and consumables.
As a result of Samsung and
Vision’s Managed Service, usage
of each individual printer can now
be monitored through Vision’s
Print Management Solution
where cost recovery and bill back
to the various Trust departments
helps the Trust provide total
accountability with all output
printing. Vision’s Remote Fleet
Management application
VRFM monitors devices to help
deliver enhanced service to the
Trust and combines to provide
accurate and timely data for
billing purposes.
With heightened awareness
across the trust, printer usage
is being reduced with users now
thinking more about the need
to print and the costs incurred
to the Trust. Reporting is
distributed to department heads
and users are subsequently
becoming more educated about
printing and the impact it has.
Efficiency has also increased,
with Vision delivering toner and
consumables more efficiently
and enabling the Trust to
focus on other key areas with
the business. Support calls
have reduced too, with VRFM
remotely monitoring devices
and where possible, proactively
remedying faults and failures
before they impact the Trust
users and service desk.
In summary and perhaps
most importantly, the Trust
have reduced costs recognising
savings of 30% Efficiency has
increased with improvements
in process and service levels.
The Trust now pays one simple
set fee, through one effective
supplier which provides flexibility
with usage reconciled to suit the
Trust. The solution is continuously
evolving and developing with
the objective of driving further
efficiencies and savings over
the contract term through
performance review meetings
that combine with Samsung,
Vision and the Trust regularly
identifying new opportunities.
With Samsung launching
innovative new products in late
2014 using its strong consumer
heritage to create user-friendly,
cutting-edge printers and
multifunction devices, Samsung
and its partners are well placed
to further enhance the print
offering of more organisations
like this NHS Trust.
Key benefits of a
Samsung partner
managed print
contract:
• Cost savings of 30%
and more
• Reduction of print
volumes
• More effective use of
consumables
• Increased efficiency
• Improved service
delivery
• Reduced
administration
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