businessinfomag.uk magazine BULLETIN 08 Caffeine buzz Nespresso UK has joined forces with HIVED, an all-electric delivery service, to reduce the carbon impact of the 60,000 coffee deliveries it makes in London every month by as much as 76% per package. Customers will be able to select next-day and two-day delivery options, track orders in real-time, receive live updates and access live chat with customer support agents. HIVED, which has delivered millions of parcels across London for brands including ASOS, Zara and Candy Kittens, currently has a 99% first time delivery attempt rate, against an industry average of 90. … Net Zero in its sights Spitfire Network Services Ltd, a provider of voice, internet and connectivity services, has smashed its two-year carbon reduction target with a 41% cut in carbon emissions between 2022 and 2024 – a 600% improvement on its target of 6%. As part of its commitment to be Net Zero by 2050, Spitfire has cut carbon emissions in all areas of its business, from reductions in business travel and the use of air conditioning to technological upgrades including hosted telephone systems that make more efficient use of servers and switching from diesel to electric vehicles. It has also significantly reduced the carbon footprint of its South London data centre by sourcing electricity supplies with a lower output of carbon dioxide per kWh of electricity generated (kgCO2e per unit). www.spitfire.co.uk … Credit where credit is due Managed service provider Node4 is helping Ofsted champion the work of its 2,000 employees with the creation of a bespoke, informal, social media-style platform where staff can publicly acknowledge and celebrate the outstanding work of colleagues. The so called ‘wonderwall’ sits within Ofsted’s Microsoft Sharepoint intranet, which Node4 recently upgraded as part of its more than 10-year relationship with the education standards body. Athene Sherwood, Ofsted Deputy Head of Internal Communications, said: “We could have opted for an out-of-the-box solution, but we wanted something bespoke to our needs. The end result is just what we wanted. It’s colourful and engaging and contributors can personalise their praise for colleagues for all to see. Because it runs on SharePoint through our intranet, there were no steep learning curves, meaning we could manage it largely in-house from day one.” Within the first three months of the wonderwall going live, Ofsted staff submitted more than 350 tributes to colleagues. https://www.gov.uk/government/ organisations/ofsted Their next job was in cyber…if only Cybersecurity is now the fastest growing tech occupation in the UK, with the number of people in cyber roles more than doubling between 2021 and 2024 (up 128%), according to Their next job was in cyber, the latest cybersecurity careers report from Socura. Despite this growth, Andy Kays, CEO of the UK-based cybersecurity services provider, warns that there are still not enough cybersecurity professionals to tackle the growing threat to UK businesses, with only one security pro for every 86 companies. He said: “Cybersecurity may be the fastest growing IT occupation in the UK but the skills shortage in the industry remains a concern. Many businesses simply do not have the specialists they need to defend against cyber attacks. To fix this problem at a national level, we need more initiatives like the NCSC-backed Academic Centres of Excellence and ways to reach even younger people so that they can discover technology in schools. For organisations struggling to recruit cybersecurity experts, finding a trusted managed services partner to bolster capabilities and ease the load remains vital to bridging the gap.” The report also highlights the need to encourage more women to pursue a career in cybersecurity. While there are 4,600 more women in cybersecurity roles today than there were in 2021, their percentage of the total cybersecurity workforce has gone down to 17%, from 24% three years ago. Last year Socura relocated from London to Cardiff to capitalise on a Welsh cybersecurity boom Self-service for all Dorset-based kiosk solutions provider imageHOLDERS has won a contract to roll-out more than 4,000 self-serve, touchscreen kiosks in Post Office branches across the UK in a collaboration with Ricoh, Intelligent AR and Meld CX. The ergonomic kiosks featuring assistive technologies, such as screen readers and braille interfaces, will enable all customers to carry out a variety of tasks themselves, including buying stamps and sending parcels and home shopping returns. The complete solution brings together state-of-the-art kiosks, postal software from Intelligent AR, remote monitoring from Meld CX and the extensive installation, service and support capabilities of Ricoh. The phased roll-out is due to begin in Spring 2025. www.imageholders.com Examples of imageHOLDER kiosks
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