businessinfomag.uk magazine 30 DISPLAYS The Grove Hotel – a five-star retreat frequented by the rich and famous – has revolutionised its in-room TV experience, providing guests with fully tailored content and access to the hotel industry’s widest choice of entertainment services, including all major streaming platforms, for the ultimate home-from-home experience product that can provide seamless streaming services and experiences to our guests. Five years ago, when I began this journey, I wasn’t able to find anything that matched our requirements or our ambitions. That was until I found Philips MediaSuite.” Like a fine wine The world’s first hospitality TVs to feature Google Cast and Netflix-ready functionality, Philips MediaSuite TVs enable guests staying at The Grove Hotel to cast content from their preferred accounts (including DAZN, Disney+, Prime, YouTube and more) directly onto the TV using their own connected device, whatever the operating system. With no additional wires or hardware, the risk of tampering or costly dongle thefts is eliminated, while all customer data – including login credentials – is automatically cleared upon checkout. Running on Android, the inroom TVs give guests seamless access to a multitude of apps via the Google Play store, including games, news, travel, weather and information on local attractions. Regular software updates ensure they stay up-to-date with new apps, services and features. Tailored experiences Bringing extensive branding, marketing and unique tailored opportunities to guests, all Philips MediaSuite TVs installed at The Grove Hotel are networked over a Tiger TMS hotel property management system (PMS) and use the PPDS CMND content management platform. The user interface on all Philips MediaSuite TVs has been customised to feature The Grove Hotel’s iconic colours and branding, together with their design and layout. In addition, each Philips MediaSuite TV can now be configured to meet the needs and requirements of each guest in their preferred language, with on-screen messages (such as a personalised welcome or congratulations on special occasions) and the addition of services, such as games and channels suitable for guests with children, or health-related apps, such as Peloton and iFit. Externally, all Philips MediaSuite TVs at The Grove Hotel have had their bezels custom-finished in a stunning pewter colour, adding a final layer of exclusivity. Kendra Ingram, Professional TV Business Manager at PPDS, said: “The Philips MediaSuite feature we’re finding hoteliers and their guests most enjoy is Google Cast. It’s a fully certified Google product, allowing guests to come in with their phones and cast the content they really want to watch. It’s fast and incredibly simple. And the benefits of Philips MediaSuite extend much further, with an amazing choice of entertainment options to cover almost every preference a guest might have. We’re incredibly proud to have played such an important role in the experience at The Grove – one of the UK's most luxurious hotels.” Hallam added: “In the world we live in today, the majority of the content our guests are looking for is actually from their own streaming services. Philips MediaSuite was the standout choice for our guest rooms.” www.ppds.com As part of an extensive upgrade and refurbishment project, The Grove Hotel located a short distance from Central London in Chandlers Cross, Hertfordshire, has installed Google Cast and Netflix-ready Philips MediaSuite TVs from PPDS in its luxurious guestrooms. The TV setup at the five-star hotel owned by the Ralph Trustees Ltd hospitality group had become outdated and no longer met the expectations of its celebrity guests, including the likes of Tom Cruise, the Beckhams, Hugh Grant and Kylie Minogue. The hotel’s global search for a solution offering best-in-class picture quality, seamless casting capabilities, embedded streaming and gaming apps, and the ability to deliver personalised content on a room-by-room basis ended with PPDS’ range of Google Cast and Netflix-ready Philips MediaSuite TVs, already widely adopted by many of the world’s leading hotel chains. Home comforts Designed to offer a seamless transition between home and hotel room, 189 43in and 55in Philips MediaSuite TVs were successfully installed in The Grove Hotel’s contemporary West Wing. Following overwhelmingly positive feedback from guests, the project was extended with an additional 36 Philips MediaSuite TVs being installed in the 13 rooms and 12 suites of The Grove’s stunning Grade II listed Mansion House. Philip Hallam, Group IT Technical Manager of Ralph Trustees Ltd, said: “I have been continually reviewing the guest experience over the last 20 years or so. In particular, what I have been looking for is a All needs catered for
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