IN THIS ISSUE: 155 – Q1 04 Bulletin Technology trends and headlines 06 What CEOs think Key findings from the latest PWC Global CEO survey 08 What’s New This month’s most eyecatching new products and services 10 Customer communications The five customer communication trends businesses must take note of in 2024, according to Twilio 12 Printers Brother refreshes entire laser line-up with quieter, more compact designs 13 Printers Canon adds six new models to its i-SENSYS and i-SENSYS X ranges 14 Customer Communications James Mensforth explains how AI is helping to put emotion back into customer communications 16 I couldn’t do my job without… Krystol Slocombe, UK Field Marketing Manager at Lexmark, picks the work tools she couldn’t do her job without 17 Case Studies How Spitfire is helping two SMEs prepare for the future with innovative comms 18 On test The Business Info reviews team tries out a trio of must-have office accessories 19 Catering Give your business a boost with Nescafé B2B and Deborah Meaden 20 Sustainability Five steps that can speed your business along the road to net zero 22 Flexible working Rising numbers of selfemployed at risk of loneliness, warns Landmark Space 23 Digital Signage New report highlights the value of digital signage for deskless workers 24 Software How ControlUp can give your staff a better working experience 26 Managed Services UK insolvency firm saves £500,000 through Apogee managed services 27 Sustainability Aurora outlines 2023 ESG achievements 28 Q&A All you need to know about the Vimeo video experience platform 29 AV How Panasonic is helping Titanic Belfast bring the Titanic experience to life 29 Awards Commerce Business Systems celebrates being voted IT Supplier of the Year 30 MFPs Steve Pearce highlights the importance of engaging employees in net zero strategies 31 Telephony Are you ready for the ISDN switch-off? If not, this is what you need to do Editor: James Goulding 0780 308 7228 · [email protected] Publishing Director, Social Media & Web Editor: Neil Trim 01732 759725 · [email protected] Advertising Director: Ethan White 01732 759725 · [email protected] Art Director: Nick Pledge 07767 615983 · [email protected] Advertising Executive: James Trim 01732 759725 · [email protected] Business Info is a controlled circulation magazine. Applications for free copies will be considered upon receipt of a completed and signed reader info card or online form. Business Info is available on subscription @ £40 p.a. to UK companies or residents and @ £75 p.a. for non-UK subscribers. The opinions expressed by contributors are not necessarily those of the publishers who cannot accept responsibility for any errors or omissions. No part of Business Info magazine can be reproduced without the prior permission of the publisher. © Copyright 2024 Kingswood Media Ltd. ISSN 1464-8814 Design: Sandtiger Media – www.sandtiger.co.uk FOR THE LATEST INDUSTRY NEWS VISIT: WWW.BUSINESSINFOMAG.UK Kingswood Media Ltd., 7 Amherst House, 22 London Road, Sevenoaks TN13 2BT · Tel: 01732 759725 • Email: [email protected] BUSINESS INFO GET YOUR FREE COPY To make sure you get every issue FREE, as soon as it is published, just visit www.businessinfomag.uk, click the ‘FREE Registration’ button and add your details to our mailing list. @BinfoMag facebook.com/ BinfoMag If you no longer wish to receive Business Info magazine please email your details to [email protected] 03 magazine
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