Aurora's success in achieving accreditation to these three highly regarded ISO standards gives customers confidence that the managed print services (MPS) provider can be trusted to deliver quality products and services that have a low impact on the environment. ISOs, created by national standards bodies from more than 160 countries, provide a framework of best practice that aims to support innovation and address global economic, social and environmental challenges. n ISO 9001:2015 relates to quality management systems that meet the needs and expectations of customers and other stakeholders; n ISO 14001:2015 relates to environmental and sustainability practices; and n ISO 45001 relates to occupational health and safety management systems designed to prevent workrelated injuries and illnesses. These frameworks help Aurora improve quality control and greatly increase customer satisfaction, while maintaining focus on sustainable initiatives, by continuously scrutinising and adapting its methodologies. ISO success for Aurora Continuous improvement Achieving these three accreditations is testament to Aurora’s commitment to continuous improvement: n The MPS provider continually gathers feedback on and reviews customers’ journeys to make sure it keeps providing quality products and a high quality service; n By implementing ESG initiatives and working alongside the UK’s leading energy and waste consultants Sustainable Advantage Aurora has achieved carbon neutral status for the second year in a row; n As part of a continual review of its business processes and people, Aurora has put in place certain measures to ensure all employees are paid the Real Living Wage or above; n Aurora has a succession plan and long-term recruitment goals to increase Board Diversity. Partnerships with leading vendors Aurora’s commitment to customercentric values is evident in its approach to vendor partnerships, with Aurora only collaborating with partners that share the same values and can help them maintain their position as an industry-leading MPS provider. Aurora’s commitment to honour its ISO accreditations is bolstered by partnerships with industry leaders in the print and telephony space including Konica Minolta, Canon, Lexmark and Gamma amongst others. With multiple awards from these partnerships, Aurora is able to offer its customers the best possible solutions in print and digital transformation. About Aurora Aurora is a prominent provider of digital printing solutions in the UK, as well as a highly specialised supplier of business telecommunications and office supplies. With a consolidated product and services portfolio from Konica Minolta, Ricoh, Canon and others, Aurora helps organisations transform their workflow processes, increase productivity and reduce costs. www.aurora.co.uk Managed print services provider Aurora is now ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 accredited businessinfomag.uk magazine 20 MANAGED PRINT Aurora partners with leading vendors, including Konica Minolta
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