Business Info - Issue 127 - page 42

Month in Numbers
The average UK worker spends 2.5 days
a week working remotely, according
to a report by TeamViewer, a provider
of remote control and online meeting
software.
The End of Nine-to-Five
report
reveals that 82% of workers say working
flexibly/remotely makes them more
effective in their job.
Companies are failing to harness threat
monitoring systems and data analytics
to catch fraudsters, claims KPMG. Its
research shows that at a time when
effective data analytics can be used
to understand patterns of behaviour
and so detect fraudulent activity, just
3% of frudsters are caught in this
way. Instead, 44% are still caught as
a result of a tip-off or whistleblowing
hotline, with a further 24% detected
accidentally. According to KPMG, the
average fraudster is male, aged 36 to
55, holds a senior role in the company
and has worked there for at least six
years. The most common ‘white collar’
fraud is the misappropriation of assets
– embezzlement and procurement
fraud – committed by 47% of fraudsters
investigated by KPMG.
The average small business owner spends
33 hours or four days per month battling
red tape, according to the Federation
of Small Businesses (FSB). Two thirds
of smaller businesses (67%) say the
amount of time they spend on business
administration and compliance is
preventing them from focusing on their
business’s primary purpose. For example,
the average small business owner spends
just 8 hours 50 minutes per month on
new business development, one quarter
of the time they spend on business
administration.
CSID, a provider of identity protection
technologies, says Citizens Advice could
have a role to play in raising awareness
of identity fraud, following a survey
which highlighted low awareness of
official sources of advice.While 88% of
UK adults know of Citizens Advice, just
16% and 13% know of Action Fraud and
Get SafeOnline.org.
Twitter claims that more than one third
(35%) of UK users use the platform for
professional purposes. Almost two thirds
(62%) use it to keep up to date with
news about companies they like or that
they’re interested in working for.
The majority of UK organisations (89%)
feel ‘somewhat’ or ‘more’ vulnerable to
both internal and external data security
threats. According to the European Edition
of the
2016 Vormetric Data Threat Report,
23% feel ‘very’ or ‘extremely’ vulnerable.
The report claims that nearly one in
five UK organisations has experienced a
breach in the last 12 months.
Women in full and part time
employment in London work an average
of 1,631 hours a year, 75 hours or 10
working days more than the female
workforce overall, claims online beauty
company blow LTD. Counterparts in
Scotland work 1,626 hours, 70 more
than the rest of the UK, just ahead of
working women in the NorthWest who
work 1,570 hours a year. Millennials aged
22-29 are the hardest working age group,
clocking up 1,692 hours a year, 18 days
more than other age groups.
Small firms are collectively attacked
seven million times per year, costing the
UK economy an estimated £5.26 billion.
The Cyber Resilience: How to protect
small firms in the digital economy
report
by the Federation of Small Businesses
argues that small firms are unfairly
carrying the cost of cyber crime.
Employee theft costs British businesses
over £190 million, claims office furniture
shop Kit Out My Office. Two thirds of
UK office workers say they have stolen
The Month in Numbers
from their office, 11% of whom admit to
stealing personal items from colleagues.
Fewer than one in seven of those caught
stealing from their workplace has lost
their job as a result.
Philips Lighting has pledged to sell more
than two billion LED light bulbs by 2020
and in doing so save energy equivalent
to decommissioning 60 medium-sized
coal-fired power stations. Philips Lighting
made the pledge in support of the Global
Lighting Challenge, a campaign to deploy
10 billion high efficiency, affordable light
bulbs (such as LED) to combat climate
change. The campaign was launched
last December by the Clean Energy
Ministerial at the COP21 UN Climate
Change Summit.
Contactless payments in Europe passed
a major milestone in May as Visa Europe
announced three billion contactless
transactions were made in the previous 12
months – almost triple the number made
in the same period the previous year.
European consumers used their cards 360
million times in April alone, making almost
140 transactions per second.
UK companies are losing £11 billion
a year due to poor customer service.
Research from NewVoiceMedia, a global
provider of cloud technology, reveals that
while the number of UK consumers who
leave a business due to a bad customer
experience has gone down (from 50%
to 42%), the main reasons given for
leaving remain the same. These include:
feeling unappreciated (44%), unhelpful/
rude staff (35%), being passed around
multiple people (33%), not being able
to get answers (27%), being tired of
queuing (27%) and not being able to
speak to a real person (25%).
2.5
3
4
13
35
89
1,631
7 million
2 billion
£3 billion
£190 million
businessinfomag.uk
magazine
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£11 billion
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