Technology Reseller v81

Contents	3
Distribution News: European distribution market ready to rebound after two years of stagnation and d	4
Marketplaces: Giacom reduces partners’ billing workload with introduction of new Managed Services an	8
Reseller News: Avanade to unveil AI-powered garden at RHS Chelsea Flower Show, plus the latest merge	10
Marketing: New report on loss of partner marketing skills a wake-up call for the industry says Coter	16
Compliance: Mike Graham, Head of Partnerships at compliance specialist ISMS.online, explains what MS	17
Q and A: With Tim Whiteley, Co-founder of Inevidesk	20
Call Centres: How AI is shaping the customer experience and what it means for the future of contact	28
AI: How NFON is bringing AI into its telephony solutions	31
Partner Programmes: HP enhances Amplify partner programme to turbocharge partner growth	32
60 seconds: With Nick O’Donovan, Regional Director, EMEA at cybersecurity platform Huntress	34
Tech Digest: A round-up of the latest developments from established and emerging technology vendors	36
Communications: Vodafone launches battery backup for digital lines	39
People: New faces, new places	40

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