01732 759725 MARKETPLACES Giacom’s billing software can process all rateable communications and connectivity services as well as service charges, subscriptions and IT services, consolidating everything into a single, easyto-understand customer bill. With voluntary accreditation under Ofcom’s TMBS scheme, Giacom is committed to maintaining the highest standards in billing compliance, accuracy and efficiency. Giacom’s Managed Services include: Assist – a cost-effective way for partners to ensure billing accuracy while reducing the burden of system administration, Assist delegates essential billing tasks to Giacom, including billing configuration management, supplier file management, comprehensive billing reports and bill run checks; Premium Assist – for partners who need more comprehensive billing and system administration, Premium Assist offers all the features of Assist, plus new customer creation and in-life customer management, detailed financial reporting, smarter buying suggestions, two Retail Price Index (RPI) increases per year, four migrations or database consolidations and a dedicated Billing Consultant; RPI Increase – a specialist standalone service designed to simplify and implement annual Retail Price Index adjustments across all relevant customer accounts and billing structures. Giacom’s team manages the entire process, ensuring price updates are accurately applied in line with partner requirements. By handling the complexities of pricing adjustments, this service provides an efficient way for Giacom partners to ensure their pricing remains aligned with market conditions; and Consultancy services – to help partners improve system maintenance and optimise efficiency. Ant Molloy, Managing Director of Cloud Market Tools at Giacom, said: “Our Managed Services are a gamechanger for our partners’ billing processes. This service underpins their entire billing profit and optimisation strategy and, collectively, we have the best billing specialists out there. Having this level of expertise and scale in‑house is difficult to replicate, so it makes total sense to utilise our TMBS-accredited team to improve billing efficiencies.” Giacom.com Giacom, the 100% channel-focused specialist marketplace and software provider, has announced a ‘gamechanging’ range of services designed to help partners reduce their in-house billing workload, improve accuracy and free up time to focus on strategic business growth. Available exclusively to partners that use Giacom’s software solutions to manage their billing, its new Managed Services allow partners to outsource key elements of the time-consuming billing process and system maintenance to Giacom’s expert team, which has over 100 years of combined billing experience and annually processes £2.5 billion of retail billing. Giacom is helping partners reduce in-house billing workloads with the introduction of new Managed Services, supported by a comprehensive service wrap Billing made easy 08 Giacom is expanding its mobile phone offering for partners with the launch of a new range of Grade A refurbished smartphones developed in collaboration with sustainability specialists iGo Life. Available exclusively through Giacom’s Cloud Market, ReNew smartphones give partners an eco‑conscious and economical alternative to brand new devices. They look and perform like new and come with a 12-month warranty, but typically have a 20% to 30% lower price tag. Andrew Wilford, Managing Director – Mobile at Giacom, said: “ReNew is more than just a new product, it’s a reflection of Giacom’s commitment to both partner success and environmental responsibility. With ReNew, we’re helping our partners provide affordable, high-quality devices that also contribute to global sustainability goals. This is a great selling point and a potential differentiator for partners, as SMBs are increasingly prioritising environmental impact when considering their technology solutions.” Giacom’s Cloud Market platform gives its UK-wide network of more than 6,000 local technology providers and MSPs a single portal where they can access cloud, comms and hardware products and services from leading vendors and carriers, enabling them to create multi-vendor technology solutions for their business customers. As well as providing a unified experience across its entire product portfolio, Giacom supports partners in all aspects of running a successful technology solutions business, from guidance on product selection, training and enablement to advice on accelerating business growth and support in resolving technical issues. Giacom expands mobile device offering with ReNew range of refurbished smartphones As good as new Ant Molloy, Managing Director of Cloud Market Tools Andrew Wilford, Managing Director – Mobile
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