36 01732 759725 TECHDIGEST NinjaOne, the automated endpoint management platform, has announced an integration with ticketing and service management solution Zendesk that enables IT teams to consolidate information into one platform and have a centralised, synchronised view of their entire IT environment. The integration automates previously manual tasks, such as creating tickets and filling out asset management information, enabling IT teams to investigate, track and resolve issues faster and more accurately. For example, alerts detected in NinjaOne automatically generate a ticket within Zendesk, enabling technicians to see role-specific information (like device status) without having to leave their application. https://www.ninjaone.com/integrations/ zendesk/ … The Access Group, a provider of business software used by more than 160,000 SMEs has exceeded one million users of its AI-powered workspace, Access Evo, since debuting it last June. An evolution of Access Workplace, Access Evo is an integrated, AI-assisted ecosystem that brings together all your Access products (and more than 250 third-party apps) for centralised reporting, analytics, user management, cloud-based storage and teambased collaboration. With plans to launch a record 50 additional software products enhanced with responsible AI in 2025, The Access Group forecasts that over half of this year’s annual recurring revenue will come from products on the Access Evo platform. www.theaccessgroup.com … N-able has expanded the Microsoft Cloud management and security capabilities within its unified cyber resiliency platform, N-able Ecoverse, with the addition of Adlumin Breach Prevention for Microsoft 365. Adlumin, an N-able company helps protect against account takeovers, credential theft and unauthorised access by ingesting Microsoft 365 telemetry and applying machine-learning models to develop baselines for every user. This allows it to detect when a user deviates from expected behaviour and immediately stop potential threats by dynamically adjusting the response level to match the threat’s severity. N-able Ecoverse also offers solutions for Microsoft 365 backup and recovery, Windows 365 management, Microsoft 365 and Entra ID Management and enhanced Microsoft 365 email security. www.n-able.com … Alcatel-Lucent Enterprise (ALE) reports that since launching a generative AI chatbot, ALIE, for its Rainbow cloud-based communications platform, it has seen a 50% reduction in the number of calls to support agents, indicating that channel partners are able to resolve a significant number of issues through the chatbot. Powered by Alcatel-Lucent Enterprise’s in-house generative AI engine, PythiALE, the ALIE chatbot provides 24/7 assistance with technical queries, support tickets, order tracking, inventory levels etc., responding to queries in a conversational tone. … Avanti Communications, a Ka-band highthroughput satellite provider across EMEA, has moved to new headquarters at Spaceport Cornwall’s Space Systems Operations Facility (SSOF) in Newquay. Avanti offers flexible GEO and multi-orbit satellite connectivity solutions and operates a fleet of four Ka-band HYLAS satellites from its technology hub in Cornwall. Together with a secondary site in Goonhilly Earth Station, Avanti delivers crucial connectivity and communications to government, military, enterprise, telecoms and carrier markets. Avanti’s move to SSOF strengthens Cornwall’s thriving space and tech ecosystem and places the company at the heart of the county’s growing space cluster, alongside pioneering businesses like Blue Abyss, Slingshot Aerospace, Intelligent AI, Kispe, Space Engine Systems and Drone Prep. Pulsant, a leading UK edge infrastructure provider, is starting a new phase of geographical expansion with the acquisition of two data centres from European technology solutions and services provider SCC and the transfer of a roster of colocation-only clients to Pulsant. The addition of SCC’s Birmingham and Fareham data centres will strengthen Pulsant’s platformEDGE infrastructure which connects 12 strategically located data centres through a low-latency network fabric, providing access to cloud, connectivity and compute services. As part of a wider relationship, the two companies are forming a new strategic partnership for critical colocation services across the UK, which includes access to Pulsant’s national network of data centres for all SCC clients. … Schneider Electric, a leader in battery backup solutions, has launched a portable power station for adventurers and people wanting reliable backup power at home and on the go. Schneider OffGrid delivers long-lasting, reliable energy for mobile devices and small appliances with a wide range of input charging options including USB-C, car, wall outlets, wireless and solar, using compatible solar panels. www.se.com … Keeper Security, a provider of zero-trust and zeroknowledge Privileged Access Management (PAM) software to protect passwords, passkeys, privileged accounts, secrets and remote connections, has surpassed 4 million paid users globally, including three million enterprise users and one million paying consumer customers. It has reached this Boost your upselling success with AI analytics Czech-based start-up TESYDA has developed a cutting-edge AI‑powered analytics application that MSPs and resellers can use as a customer solution and/or for their own purposes. Shortlisted in the Technology Reseller Awards ‘Innovation’ and ‘Use of AI’ categories, the BESEGMA cloud-based Behavioural Segmentation Analysis creates tailored, AI-powered predictions on probable outcomes based on business data uploaded into an advanced propensity model. TESYDA Co-Founder & Chief Operating Officer Monika Frintová said: “We’ve seen great success in BESEGMA being used to predict the probability of customers taking additional services. One telco we’re working with has transformed how it targets upsales for support packages, bringing an additional €300,000 of revenue in just three months.” BESEGMA is being offered with a free 14-day trial. Subscriptions start at £99 per month. www.tesyda.com Monika Frintová
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