TECHNOLOGY RESELLER MAGAZINE IN PRINT & ONLINE SINCE 2016 IN PRINT ONLINE SINCE 2016 IN PRINT & ONLINE SINCE 2016 03 CONTENTS technologyreseller.co.uk ISSN 2632-9301 (Print) ISSN 2632-931X (Online) Technology Reseller is published by Kingswood Media Ltd., 7 Amherst House, 22 London Road, Sevenoaks TN13 2BT • Tel: 01732 759725 Email: [email protected] www.technologyreseller.co.uk No part of Technology Reseller can be reproduced without prior written permission of the publisher. © 2025 Kingswood Media Ltd. Editor: James Goulding 07803 087228 · [email protected] Publishing Director, Social Media and Web Editor: Neil Trim 01732 759725 · [email protected] Advertising Director: Ethan White 01732 759725 · [email protected] Events & Commercial activities: Paul Johnson 01732 759725 · [email protected] Account Manager: Jeff Root 01732 759725 · [email protected] Designer: Brian Cloke 07484 288189 · [email protected] If you no longer wish to receive Technology Reseller magazine, please email your details to [email protected] Register online To receive your regular FREE printed copy of Technology Reseller Magazine simply fill in our online registration form at www.technologyreseller.uk/register Read Technology Reseller online, on tablets and smart phones www.technologyreseller.uk Join us : Follow us technology-reseller-magazine technologyreseller.co.uk 04 Distribution News European distribution market ready to rebound after two years of stagnation and decline 08 Marketplaces Giacom reduces partners’ billing workload with introduction of new Managed Services and adds refurbished smartphones to Cloud Market 10 Reseller News Avanade to unveil AI-powered garden at RHS Chelsea Flower Show, plus the latest mergers and acquisitions 16 Compliance David Tulip joins Egnyte to lead the intelligent content platform provider’s channel expansion in EMEA 17 Compliance Mike Graham, Head of Partnerships at compliance specialist ISMS.online, explains what MSPs must do to capitalise on the opportunities in compliance 20 Q&A With Tim Whiteley, Co-founder of Inevidesk 28 Call Centres How AI is shaping the customer experience and what it means for the future of contact centres 31 AI How NFON is bringing AI into its telephony solutions 32 Partner Programmes HP enhances Amplify partner programme to turbocharge partner growth 34 60 seconds With Nick O’Donovan, Regional Director, EMEA at cybersecurity platform Huntress 36 Tech Digest A round-up of the latest developments from established and emerging technology vendors 39 Communications Vodafone launches battery backup for digital lines 40 People New faces, new places Page 10
RkJQdWJsaXNoZXIy NDUxNDM=