technologyreseller.co.uk 35 TECHDIGEST with our SOC team, we’ve ensured it addresses the real-world challenges our customers face, providing them with the exact capabilities they need to protect their organisations while maintaining direct access to a human SOC.” https://www.senseon.io/ … Voiceflex, a provider of voice enablement services to the channel, has been named Innovation Partner of the Year by AudioCodes, after taking the latter’s contact centre for Microsoft Teams, Voca, and enhancing it with its own cloud-based applications, including a WhatsApp for Business Platform API. Paul Taylor, CCO of Voiceflex, said: “We’re thrilled to receive this award, and we look forward to a very prosperous relationship with AudioCodes. From initial conversations they are on the same page as us, looking to further penetrate the UK traditional and MSP marketplace with marketleading applications.” www.voiceflex.com … Cybaverse is giving MSPs the opportunity to manage security across their entire customer portfolio and enhance their cyber offering without the need for additional technical expertise by launching a white-label version of its security platform. CybaVerse AI for Managed Service Providers (MSPs) enables MSPs to offer SOC capabilities, vulnerability scanning, threat intelligence and compliance management via a single platform customised with an MSP’s logo, colour scheme and branding. Automated security assessments identify risks and provide actionable insights to help MSPs upsell new security services to clients. Available on monthly or annual subscriptions, these work with Microsoft Defender, SentinelOne and other industry-leading EDR/XDR solutions. www.cybaverse.co.uk … Cisco Customer Experience (CX) has launched the first of many AI Agents it is planning to develop through a partnership with Mistral AI. Built using a custom AI model and operating on-premises to ensure data security, privacy and compliance, the AI Renewals Agent speeds up the creation of customised proposals for Cisco’s Renewals team by analysing structured and unstructured data from 50 sources. Cisco estimates that the AI Renewal Agent could cut the time needed to build a renewal proposal and prepare for a customer engagement by 20%. www.cisco.com … As part of its focus on developing solutions for specific vertical sectors, 8x8 has released 8x8 Aftersale Assist for retailers. The post-sale solution, which can also be used with the 8x8 Sales Assist solution for an end-to-end shopping experience, combines multiple components from the company’s UC, contact centre and omni-channel integration platform to enhance customer satisfaction/loyalty and minimise returns. Automated SMS messages delivered through the 8x8 Platform for CX give customers the option to access AI-powered self-service or consult directly with a contact centre agent. The latter can be done immediately or by scheduling a consultation through the 8x8 Intelligent Customer Assistant. If necessary, the agent can elevate real-time interactions to video, directly from the 8x8 Contact Center Agent Workspace. www.8x8.com … Wildix, a European leader in AI-driven unified communications, attributes last year’s 31% average recurring revenue (ARR) growth, record 133% net revenue retention, 10% rise in customer numbers and 94% customer retention rate to the strengths of its 100% channel-only model and its ability to provide partners with AI-powered solutions for specific sectors, notably retail, hospitality and healthcare which together generated 60% of the demand for UCaaS in 2024, according to a Wildix survey of 1,000+ channel professionals. Wildix’s solutions in these areas include x-hoppers, which provides retailers with theft detection, frontline communication and operational automation; anti-bacterial W-AIR Med and LifeSaver handsets, providing healthcare workers with emergency notifications and geolocation-enabled safety features; and x-bees, which streamlines check-in/ out, room status updates and DND settings for hospitality providers and provides AI-driven chat and voice bots to speed up bookings, recognise returning guests and automate service requests. www.wildix.com Freelance platform Fiverr is addressing the copyright challenges presented by AI with the launch of a suite of AI tools that enables creatives to use AI to boost their creativity, productivity and earning potential while ensuring they retain full creative rights. Unlike existing AI tools, which use creative work without compensation and undercut creators with automated, generic content, Fiverr Go allows creatives to increase their own output and retain full ownership of their work. It does this by combining two elements: A Personal AI Creation Model, which allows creatives to train AI exclusively on their own work, thereby maintaining their creative integrity and enabling them to set their prices and retain the rights to their creative work; and A Personal AI Assistant that interacts with customers, carries out routine task and provides insights to ensure the freelancer never misses out on a project, even when they’re offline. Fiverr Go is available for multiple creative service categories, including voiceover, songwriting, graphic design, illustration, copywriting and digital marketing. https://www.fiverr.com/go … Invoice automation specialist Basware, celebrating its 40th anniversary this year, is establishing a practice-based Centre of Excellence in partnership with Deloitte in response to growing demand for e-invoicing consultancy driven by new e-invoicing compliance mandates, the need for cost optimisation through accounts payable (AP) automation and a wave of ERP cloud migrations, especially to SAP S/4HANA. The collaboration brings together Deloitte’s finance and compliance expertise with Basware’s Intelligent Invoice Lifecycle Management platform, powered by AI trained on more than two billion invoices, helping enterprises in EMEA to embed a fully automated AP solution directly into their core financial operations as they migrate to S/4HANA, Oracle Fusion and other continued... TP-Link opens biggest ever UK&I distribution centre TP-Link, a leading provider of ISP, business and consumer networking and smart home solutions, has officially opened its new multi-million-pound UK and Ireland National Distribution Centre in Newbury. At 72,000-square-foot, the new site is twice the size of any previous TP-Link distribution centre, with a 50% increase in storage capacity and streamlined logistics that reduces goods handling time by 62% and cuts resource usage by 66%. These efficiencies will enable faster deliveries, greater stock availability and new service opportunities for ISPs such as direct fulfilment and pre-configured product deliveries direct to customers’ doorsteps. www.tp-link.com/uk
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