34 01732 759725 TECHDIGEST The Five9 Intelligent CX Platform for managing customer interactions, supported by AI, automation and analytics, is now available on the Google Cloud Marketplace, along with a Google Cloud version of its AI agent for voice and digital channels. Five9 says their availability in the marketplace for solutions pre-validated to run on or integrate with Google Cloud makes it quicker and easier for joint customers to buy, bill, deploy and integrate an AI-driven CX with their existing Google Cloud infrastructure and workloads. www.five9.com … Workday is addressing the challenges presented by a blended workforce of digital and human workers with the development of a centralised system for managing and controlling all AI agents across an organisation. Due to be launched later this year, the Workday Agent System of Record avoids the operational and security risks of fragmented AI agent deployment by providing a single system for managing AI agents from Workday and third parties. It includes tools for onboarding new AI agents; defining their roles and responsibilities; tracking their impact; budgeting costs; supporting compliance; and fostering continuous improvement. www.workday.com/en-gb/ … As part of a comprehensive rebranding exercise, people-centric cyber resilience company Immersive Labs has officially changed its name to Immersive, adopted the tagline Be Ready and renamed its platform Immersive One. Founder and CEO James Hadley says the rebrand reflects the company’s evolution from a single training platform to a full cyber resilience and readiness solution comprising cybersecurity training, interactive exercises and cyber drills – dynamic exercises designed to boost cyber resilience across all teams and functions. He said: “Cyber drills exemplify this new focus, ensuring organisations can continuously prove and improve their readiness. I envision a future where cyber drills are as routine as fire drills, helping businesses worldwide maintain resilience in the face of evolving threats.” … Veriam has completed the phased roll-out of its integrated identity, access and subscriptions platform for providers of online services and SaaS solutions with the addition of an Identity and Access Management (IAM) feature. Businesses can now manage everything from authentication to payments in a single workflow, removing the need to build custom integrations or manage and administer separate tools. Founder and CEO Jeroen de Bruijn said: “Fragmented systems force companies to waste valuable time and resources managing multiple tools, learning different interfaces and patching together different solutions just to keep things running. We’ve built a single, scalable solution that replaces disconnected systems, so businesses can focus on what matters most.” Having a unified workflow for authenticating users, managing permissions, handling contracts and processing payments should also help with customer retention and smooth the transition from free to paid services (the platform will soon support multiple subscription models, including monthly and annual licences, advanced or arrears payments and pay-as-you-go pricing). … Colt Technology Services is addressing the connectivity issues often faced by production facilities, manufacturing sites and retail locations in rural and hard-to-reach areas by launching a new managed service that integrates Low Earth Orbit (LEO) satellite connectivity with cellular 4G/5G. Available in 65 countries, Managed LEO+ also gives businesses an alternative option for back-up or rapid deployment. Annette Murphy, Chief Commercial Officer at Colt Technology Services, said: “Our new Managed LEO+ service complements our existing fibre network and provides an exciting new option for highperforming, secure network access – and it’s fully managed by Colt, so businesses benefit from our mission to remove complexity and make life easier for them.” www.colt.net … SenseOn is helping security teams react more quickly to cyber threats by integrating AI-generated case summaries into its adaptive cybersecurity intelligence platform. Acting as an extension of the organisation’s SOC team, the summaries turn disparate network, endpoint, cloud and identity data into actionable insights to help security teams instantly understand critical threats and accelerate response times. SenseOn says that tasks that once took analysts up to 30 minutes can now be completed instantly. CEO David Atkinson said: “By developing our solution in close collaboration Goldilock expands manufacturing capability in West Midlands UK cyber security scaleup Goldilock is expanding its manufacturing capacity in the West Midlands to meet growing international sales of its FireBreak network segmentation and isolation tool, which ringfences networks from the internet to make them inaccessible to hackers. The opening of its new manufacturing facility on the University of Wolverhampton Science Park builds on the recent expansion of its partner network to more than 50 companies in 18 countries and its inclusion on multiple accelerators including the NATO DIANA programme and the MoD’s Defence and Security Accelerator (DASA). With growing demand from organisations responsible for critical national infrastructure (CNI), like the Ukrainian Cyber Command, as well financial services, healthcare and manufacturing organisations, Goldilock expects to create 44 new jobs in the West Midlands between now and the end of 2027. Cutting the ribbon: City of Wolverhampton Council Leader Councillor Stephen Simkins (l) and Goldilock COO Stephen Kines (r) Jeroen de Bruijn
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