RESELLER NEWS 14 01732 759725 ...continued Global expansion drives growth at Kinly In the last two years, demand for managed on-site AV services, allied to continuing international expansion, has powered organic growth of 40% in global services at Kinly, a global provider of AV integration and collaboration services. Since 2022, Kinly has opened new offices for its Global Services team in India, Germany and Switzerland to meet the needs of customers with multi-national AV projects and extended its on-site managed services provision to new regions, including Australia, Hong Kong, Japan, Singapore and India. This has provided employment to an additional 150 people worldwide, increasing Kinly’s overall headcount by 200%. Much of Kinly’s Global Services growth has come from deepening relationships with 15 leading enterprise clients, including one global financial institution that has extended its engagement with Kinly from support for a London-based team of 22 people to a fully managed AV services project spanning 700 cities in 62 countries. Kinly CEO Tom Martin said: “We’re proud to have deepened relationships with our enterprise clients while expanding into new markets worldwide. But growth alone isn’t our goal. We’re also focused on shaping the future of AV in the years to come. Whether championing sustainability, ensuring security by design or setting new standards for accessibility and corporate responsibility, Kinly will continue to lead the way.” Kyndryl launches end-to-end SASE services Global IT infrastructure services provider Kyndryl is launching end-to-end, secure access service edge (SASE) services in collaboration with strategic partner Palo Alto Networks, as it looks to accelerate customers’ adoption a cloud‑first, zero trust solution for network security. The global IT infrastructure service provider’s SASE services, combined with Palo Alto Networks Prisma SASE, powered by Precision AI, integrate customers’ network and security into a unified, cloud-delivered service with granular control over user authentication and authorisation, providing secure access to business applications as well as edge and IoT technologies. Paul Savill, Global Practice Leader of Network and Edge Computing at Kyndryl, says that the need for hybrid workers to access multiple business applications on various devices is creating a highly distributed IT environment that is difficult to secure without modernisation of the IT infrastructure. He said: “To mitigate operational risk, business leaders need to prioritise upgrading IT infrastructure and enhancing cybersecurity measures, as research shows that nearly half of the world’s mission-critical business technology is out-of-date or nearing end-of-life. Our new SASE services for Palo Alto Networks’ AI‑powered Prisma SASE solution will enable businesses to transform securely by adopting a true zero-trust approach to protect against cyber threats in real-time.” Kyndryl itself has gone through such a process, making the transition from an on-premises network architecture with 54 data centres to a flexible, scalable solution based on cloud-first, SASEbased, zero-trust security principles using services from technology partners including Prisma SASE from Palo Alto Networks. This has lowered its IT operational spend and enabled employees to securely access business-critical applications across any device. End-to-end SASE services provided by Kyndryl include consultancy, design & implementation, 24/7 management & optimisation and integration with Kyndryl Bridge, an AI-powered platform that enables customers to observe, integrate and orchestrate their entire technology environment and hybrid IT connectivity. www.kyndryl.com … The future of the IT service desk? Automation-first MSP Spherica Business Solutions is looking to transform the customer experience and significantly cut costs with the launch of an AI-driven, semi-autonomous IT Service Desk that redefines how IT service support is delivered. Accessible via multilingual chat, email, voice and ITSM systems, ServiceHive provides AI-powered support 24x7x365, streamlining operations, cutting costs, speeding up resolution times and providing the flexibility to handle spikes in volume. Key features include role-specific AI agents that assess the optimum resolution path for each issue raised; pre-built and customisable workflows for automating low-value, repetitive tasks; customer-specific knowledge banks for rapid resolution of problems and greater self-sufficiency; and an AI-driven triage and ticket management engine that seamlessly integrates with leading ITSM solutions. Steve Jennings, Managing Director of Spherica Business Solutions, said: “Customers can choose to deploy ServiceHive as an in-house first contact IT Service Desk or use it to enhance existing support services, such as processing high ticket volumes or providing out of hours support. ServiceHive delivers substantial benefits right from the start . We believe it is the future of the IT Service Desk.” BlueVoyant opens Cork-based SOC for EU clients BlueVoyant, the 2024 Microsoft Worldwide Security Partner of the Year, is building on last year’s establishment of a UK Security Operations Centre (SOC) and Customer Experience Centre in Leeds with the opening of a SOC in Cork, Ireland to provide 24/7 network and endpoint monitoring for clients in the EU. Since 2017, the cloud-native cyber defence platform provider has made multi-million-dollar investments in EMEA where it now employs 120 cyber security experts, helping to drive year-on-year growth of 70% in 2024. The Cork SOC, BlueVoyant’s first permanent office in Ireland, currently has a headcount of nine, but this is expected to grow to at least 15 as more EU businesses embrace managed security services to address new cyber threats and the requirements of EU regulations such as NIS 2 and DORA. Ger Kirby, SOC Manager for Ireland and EMEA, said: “As a Cork native, I am honoured by the opportunity to have local talent provide industryleading cyber defence for organisations across Ireland and the world. With new EU cyber security and privacy regulations, it’s more crucial than ever for enterprises to ensure they are quickly finding and mitigating the latest threats.” www.bluevoyant.com Robert Hannigan, BlueVoyant Head of International Business; Michael Conley, BlueVoyant Chief Revenue Officer; Councillor Dan Boyle, the Lord Mayor of Cork; Holly Steele, BlueVoyant Senior Vice President United Kingdom and EMEA; and Ger Kirby, BlueVoyant SOC Manager, Ireland and EMEA. Tom Martin Kinly
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