technologyreseller.co.uk 39 TECHDIGEST Data Revenue Generator) to help partners meet growing demand for mobile data and increase their ARPU, Jola has launched a new incentive scheme for participating partners. Called ‘Rev Up’, it gives partners the chance to win VIP hospitality packages to the British Grand Prix. Jola CMO Cherie Howlett said: “We launched the MRG as a tried and tested process to find and win mobile data opportunities. Rev Up is an opportunity for more of our partners to get involved in the MRG and for us to reward and share their success.” … Cloud-based contact centre provider Cirrus has been granted a Royal Warrant of Appointment by His Majesty King Charles III. The grants were made to 386 companies, like Cirrus, that held a Royal Warrant of Appointment from Queen Elizabeth II, as well as seven companies with an established and ongoing trading relationship with HM Queen Camilla. Royal Warrants are awarded to businesses that have supplied goods or services to the Royal Household for at least five years. … Next generation fibre network operator nexfibre has become the second largest alternative network operator in the UK after reaching two million premises passed in just two years through a build partnership with Virgin Media O2, which provides broadband services reaching speeds of up to 2Gbps across the nexfibre network. Only Openreach delivered its network to more premises in 2024. The wholesale-only provider has a mission to deliver full-fibre network connectivity to previously underserved suburban and semi-rural premises, targeting 5 million premises by 2026, and to make its network available to other internet service providers. … Nebula, previously known as TelcoSwitch, has added an ‘in-platform’ analytics suite to its flagship communications platform CallSwitch One, giving users the ability to track staff activity, utilisation levels and team performance, without the need for contact centre licences or third-party solutions. Available as a monthly subscription add-on, CallSwitch One Analytics includes an online wallboard builder, with customisable templates; the ability to embed external feeds such as social media, ticketing or security cameras; advanced reporting; historical views of account activity; and a full white-label capability for channel partners. nebulacloud.com Messaging on Hold specialist Audio Productions has added AI-generated voices to its tiered product offering for channel partners. The entrylevel SOHO tier uses natural sounding AI voices for welcome messages, IVR, voicemail and messaging on hold services, giving channel partners a rapid, cost-effective alternative to the SMB and Enterprise tiers which make use of professional voice-over artists. All tiers include unlimited recording changes through the year. [email protected] … With the global customer experience management (CXM) market projected to grow from $19 billion in 2024 to $43 billion by 2029, workforce performance company Calabrio has acquired Echo AI, a generative AI conversation intelligence platform that analyses every customer conversation across multiple channels, including calls, tickets, surveys and reviews. Its integration with the Calabrio ONE workforce performance suite will enable users to identify and quickly respond to customer opportunities, trends and risks and prioritise agent training and coaching based on insights gleaned from agent-customer interactions. www.calabrio.com … Gamma Communications is continuing to strengthen its position in Europe’s cloud communications market by acquiring STARFACE Group, a provider of IP telephony and cloud PBX solutions in Germany, Austria and Switzerland. The acquisition from Maxburg, a private equity fund, will make Gamma one of the leading providers of cloud seats in Germany and give it a platform and partner network with which to challenge incumbent telecommunications providers and accelerate cloud adoption in a market that has significantly lower cloud penetration than the UK. Andrew Belshaw, CEO of Gamma, said: “By combining STARFACE’s strong partner ecosystem and technical expertise with Gamma’s established connectivity capabilities, we’re delivering unmatched value to our customers and partners. Together, we’re not only strengthening our position in the German market but also shaping the future of business communications for SMEs across Europe.” gammagroup.co … Voip Unlimited is integrating mobile comms into its Voxone UCaaS platform with the launch of Voxone Mobile (FMC). Provisioned on an e-Sim, Voxone Mobile gives end users the ability to access advanced features like call recording, intelligent call routing and real-time presence visibility on a mobile number, breaking down the barriers between mobile and desk-based calling. [email protected] Jabra launches new Bluetooth headset for retail workers Jabra has expanded its Bluetooth headset offering for retail environments with the robust, IP65-rated Jabra Perform 75. Designed to keep shop workers connected, informed and ready to assist customers, the headset integrates with the PTT (Push-to-Talk) capabilities of frontline worker apps running on a paired handheld device, enabling users to communicate handsfree with colleagues at the press of a button. In fact, workers can access any voice-led app on their handheld devices, including emerging AI-driven applications like virtual assistants that provide real-time, voice‑activated information retrieval. Other features of benefit to retail environments include microphone noise cancellation technology that blocks out 99% of background noise; a modular design, ideal for shift-based teams, with interchangeable components like headbands, boom arms and hot-swappable batteries; and a wipe-clean design. https://www.jabra.com/perform75 Andrew Belshaw
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