22 01732 759725 WORKPLACE Automate and Tableau. Microsoft Intune and ServiceNow integrations are planned for a future release. HP Managed Services HP is taking advantage of new global command centres to offer HP Managed Services globally. These services include advanced remote monitoring and management capabilities for monitoring and managing HP and non-HP devices on behalf of managed solutions customers. The use of telemetry to monitor thousands of data points in conference room equipment, printers and PCs enables HP Service Experts to detect and identify issues and proactively take action to remediate incidents before customers’ employees are impacted. Out-of-band Diagnostics and Remediation To help reduce the time and frustration involved in restoring productivity for hybrid employees, HP is introducing an out-ofband remediation service that enables more PC issues to be fixed remotely – even if the PC won’t boot. By using an encrypted cloud connection to securely connect to remote PCs below the OS, HP support agents can attain full keyboard, video and mouse (KVM) control to diagnose and fix complex issues like boot failures, imaging and BIOS issues, with virtually no assistance required from the end user. This industry-first remediation service is available as an add-on to an meeting room service, which ensures every space is video-enabled with Poly and HP equipment and ready to be used. AI advisory service – helping customers to harness the full potential of Microsoft 365 Copilot through IT and AI readiness audits, interactive workshops and implementation roadmaps. HOPE Recycling Futures – giving refurbished PCs a second life and boosting digital equity through donations to schools around the globe. HP Workforce Experience Platform The HP Workforce Experience Platform anticipates and resolves digital friction across every employee endpoint via a single dashboard. Having been in private beta for three months, with more than 270K devices enrolled, it is now being made available to new or renewing HP Proactive Insights customers in the United States at no extra cost. As part of the latest release, HP is rolling out new features that enable customers to monitor, secure and manage printer performance at scale, in addition to PCs. New capabilities in AI-powered fleet management and employee sentiment analysis will help reduce IT support tickets and employee downtime through proactive anomaly detection and smart recommendations. In order to provide IT with a more holistic view of devices, the HP Workforce Experience Platform already supports integrations with Microsoft Power BI, Power Employee experience was front of mind at HP Imagine where HP’s Workforce Solutions division (HPWS) announced a series of solutions designed to help companies deliver more personalised, fulfilling experiences. Dave Shull, President of HP Workforce Solutions, said: “We are at the intersection of two major trends – AI and Flexible Work – and both are having a profound impact on our lives. At the same time, employees want greater fulfilment and companies want improved productivity. Our FutureReady portfolio of software and solutions helps guide companies through this shift.” Highlights include: HP Workforce Experience Platform – giving IT managers enhanced tools and insights via a single dashboard to ensure employees stay connected and productive; HP Managed Services – advanced remote remediation technology to help HP monitor and manage customers’ HP and non-HP devices, with proactive remediation of faults before staff are impacted; Out-of-band Diagnostics and Remediation – an industry-first solution that securely connects to remote PCs, using an encrypted cloud connection, enabling PC issues to be fixed remotely even if the PC won’t boot; HP Managed Collaboration Services – global availability of HP’s managed Enhancements to HP’s workforce solutions hold the promise of greater productivity and reduced friction Imagining the future of work
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