01732 759725 16 RESELLER NEWS continued... NICE partner of the year Digital transformation and customer experience expert FourNet, the UK’s only NICE Platinum Partner, has been named ‘UK Partner of the Year’ by the customer experience and contact centre specialist. Darren Rushworth, President of NICE International, said: “FourNet is one of the fastest growing privately-owned technology companies in the UK, providing CX, CX consulting, communications, cloud, contact centre, managed services, cybersecurity and secure network infrastructure solutions. They have built an incredible practice leveraging CXone (NICE’s cloud native customer experience platform) as their core CCaaS offering for over 30 Government and private entities.” FourNet’s new CX consulting practice is delivering transformational change using data science and on-site assessments to get to the root cause of customers’ engagement challenges. fournet.co.uk voice solutions offered through its EziData, EziMobile, EziPBX, EziRoam, EziSIP, EziSMS and EziTalk brands. Walter Perris said: “We are an ISO 9001 and ISO 27001 certified company, and our vision is to become the leading provider of advanced IP communications solutions to businesses around the world. We are committed to providing cutting edge technology services to make sure our clients are connected on a secure and extensive network.” Co-founder Sonia Harjani added that Sona would be supporting its technical capabilities with the highest levels of customer service. She said: “Sona is on a mission to shake-up the market and forge a strong UK presence based on high calibre connectivity and speed of service through a personal touch. Everything is in place to provide customers with unrivalled levels of product and service.” https://sonabusiness.com/en-gb/ ··· Node4 to gain tenfold bandwidth increase from core network upgrade Node4, the cloud-led digital transformation Managed Services Provider (MSP), has announced a major core network upgrade that will deliver a tenfold increase in bandwidth, greater resilience and huge performance gains across the company’s entire managed network and infrastructure services portfolio. Already underway and due to be completed by March 2025, the upgrade involves replacing the physical fibre infrastructure between Node4’s national network of data centres and points of presence with Virgin Media Business Wholesale’s National High Capacity Service (NHCS) 100Gbps optical fibre service. The upgrade, building on Node4’s decade-long partnership with Virgin Media Business, will give Node4 the headroom and agility to continue to meet customer demand for greater bandwidth, lower latency, higher capacity and even better performance at user, application, network and hybrid infrastructure levels as they move away from predominantly onpremises infrastructure to more distributed IT environments. Glenn Akester, Technology & Innovation – Networks & Connectivity Director at Node4, said: “While this upgrade heralds a significant boost in our bandwidth capacity, the benefits extend beyond mere numbers. It will empower our clients to access and utilise services in new and innovative ways—helping them, for example, to embrace AI and high-performance computing with the continued confidence that Node4 will be there to support their infrastructure and connectivity requirements.” www.node4.co.uk n Node4 is supporting its vision to lead in digital transformation and cloud services by making a significant investment in the Copilot for Microsoft 365 Next Generation AI Assistant. Its purchase of more than 1,100 seats is expected to bring significant productivity gains while also giving the MSP valuable first-hand experience of Copilot rollout and integration that will bring benefits when implementing AI for clients. Hannah Birch, Managing Director of Node4, said: “By integrating Copilot into our operations, we are improving our internal processes and setting a standard for the solutions we deliver to our clients. This move reinforces our dedication to providing unparalleled service and support as we continue to evolve in the digital age.” ··· JabbaTalk partners with BT Wholesale JabbaTalk, a Carnforth-based provider of telecommunications solutions, is enhancing its services offering through a partnership with BT Wholesale that will give it access to the EE mobile network and BT Wholesale’s vast portfolio of products and services, including advanced broadband and Ethernet solutions, voice services and modern IP technologies. Sales Director Steven Brady said: “Our partnership with BT Wholesale marks a significant milestone for JabbaTalk. BT Wholesale’s support and expertise perfectly align with our goal of delivering outstanding telecommunications solutions. Through this partnership, we will now leverage the power of EE’s network, to enable us to provide improved connectivity and communication tools to our customers.” ··· Hannah Birch
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