Transforming SMB Efficiency: Microsoft Copilot Nathan Marke, COO, gives his insight into the Copilot opportunity for MSPs I’m willing to wager that if you asked any SMB whether AI will affect their industry over the next ten years, their answer would be ‘definitely!’ Working back from this decade-long expectation creates a really significant opportunity for the Channel to prepare their SMB customers to make the most of the AI productivity boom that’s sure to follow. Copilot provides the capability to make the most of large language models (LLM) safely and securely, providing SMBs with a way to expose their business data to a LLM within the security framework of their company without risk of leaking it to the Internet. The other great thing it does is work within the context of the app you’re using. Think of it as a toolkit that really enhances how you use Teams, Word, or any Microsoft Office application. Having been involved in Copilot’s beta testing for the past few months, I’d be shocked if I hadn’t made myself at least 10 per cent more productive with the tools it has to offer. So, on one hand Copilot provides a toolkit that can create tremendous value for employees and, on the other, there’s an SMB market hungrily awaiting the chance to make the most of Generative AI. This creates the perfect opportunity for the Channel to help SMBs gain an advantage. In the first instance, I see this as an opportunity to prepare SMBs to use Gen AI safely. The Channel can greatly assist businesses with building a secure data framework within which AI can flourish, whilst remaining secure and resilient to cyber threats. As the UK’s largest Microsoft Cloud Service Provider (CSP), Giacom is ready to help you to build out your service offering so that you can help your customers realise the benefits and opportunities of Generative AI. Driving Value Through Modernisation Research and advisory firm, TechMarketView, recently published a fantastic report highlighting the remarkable productivity benefits achieved by SMBs when working with MSPs to modernise their workplaces with Cloud and other transformative technologies. The report features case studies from some of our amazing partners such as Excenta, Croft, inTEC Business, Digital Origin Solutions and KSM Telecom. These showcase the extraordinary impact that MSPs can have on SMBs, driving efficiency, flexibility, and growth. Having secured reprint rights with TechMarketView, we’re able to make this report available for free. Don’t miss out on this wealth of insights. Scan the QR code to download your copy. Scan the QR code to download your copy. Step aside, Glastonbury - Giacom’s partner community now has its own exclusive festival. This June, Giacom is welcoming 1,000 guests to Imagine Nation a festival themed partner event unlike any the Channel has seen before. Forget pitches and sales; this is about pure celebration. Guests will enjoy a lineup of live bands, indulge in delicious street food, sip on fine drinks, and experience much more all a mere stone’s throw from the London Eye on the iconic Southbank. SMB PRODUCTIVITY: DRIVING VALUE THROUGH MODERNISATION February 2024 Author: Kate Hanaghan Email: [email protected] Reprinted with permission from TechMarketView
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