technologyreseller.co.uk 17 BUSINESS BRIEFING Today, Connor Hayes is the director of Couno Office Solutions Limited, a Ricoh partner that offers IT services and support for companies throughout the UK and Europe to the table that partners can take to their customers, safe in the knowledge that it has been tried and tested and will be efficient and reliable. However, finding the solution for a customer is only half the story. Partners also need confidence that the vendor can support them throughout their engagement with a customer. As Connor noted, each opportunity comes with a new distinctive set of challenges, and having Ricoh on their side means they can tap into a friendly presales and post-sales team for advice; the likelihood is, Connor explained, Ricoh, being a global business, have probably heard the same or similar customer challenge before. With a global brand on their side that offers local support, Connor and his team can offer factual advice to help their customers achieve their goals, put a pilot in place to prove it out and even provide technical support. This level of support gives salespeople the confidence to close more deals. "Ricoh seems to be on a similar path to what we need to give our customers, and as a dealer, I feel their portfolio is right for us. It offers a full suite of office solutions, from more innovative ways to get data into the cloud to smart lockers that improve the workspace.” If your business is focused on enhancing the digital workspace, streamlining processes or enabling new opportunities for professional printing, Ricoh can help you grow. Take a look at our partner page here and see how you and Ricoh can succeed together. While working practices may have changed over the years as customer systems have become more complex and technology advances, the market trend is still very much the same – efficient access to data and the ability to make good use of it. For a Couno customer starting out on their digital transformation journey, it may be a case that an inexpensive workflow through their printers is the way for them to efficiently get data into their systems. A stepping stone as they start on their digital transformation journey. More complex customers trying to move away from inefficient manual processes may require Connor and his team to architect a comprehensive solution with new processes that must be integrated with multiple systems. So, who does Connor turn to when he requires a vendor that can support the big and the small? As Connor puts it, "Ricoh's portfolio offers inexpensive solutions to help smaller customers realise the benefits that come with data, and for larger customers looking to drive efficiencies, Ricoh offers scalable solutions like DocuWare, which can be configured to a customer's unique requirements." However, Ricoh's portfolio that helps companies of all sizes overcome the challenges of the newly defined workplace didn't happen overnight. For years, Ricoh has proactively acquired companies that add value to their portfolio of products and services to meet the demands of the modern workplace. For partners like Couno, Ricoh is always bringing innovation Empowering Growth and Innovation with Ricoh
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