30 01732 759725 60 Seconds huge appetite for change. It also forms the basis of our Customer Success Experience (CSX), which positions Nebula and our partners at the core of the solution. TR: Where’s the next big opportunity for Nebula and its partners? RE: Simple: building joint value propositions with our channel partners that deliver sustainable, authentic and transparent business outcomes focused around environmental, social and governance (ESG). Growth technology areas include IoT, Cybersecurity, AI and Digital Transformation on a global scale. TR: What are your priorities for 2024? RE: Aligning with a number of strategic and disruptive vendors and distributors to become their accredited global channel services provider; accelerating our ESG strategy; enhancing our Customer Success Experience (CSX) across our GSI, MSP and Reseller partners through automation and bespoke digital transformation services; and expanding #TeamNebula with the very best global talent. TR: Did you get into IT by accident or design? RE: I’ve always been involved with the technology sector. I started my marketing career in the Telecoms industry and since then have expanded into other areas including software, unified comms and IT services. TR: If you could swap your current job for any other what would it be? RE: Prior to starting my career in marketing, I wanted to be a fighter pilot, but my poor eyesight meant I didn’t make the grade to become the next ‘Ice Man’ Top Gun. TR: What’s the best bit of business advice you’ve been given? RE: Be authentic in everything you do. TR: Have you ever had any embarrassing moments at work? RE: Definitely. The most embarrassing being the time I fell off the back of a reindeer sled on a business trip! TR: What would make your day job easier? RE: Lowering my expectations. TR: What is your favourite quote and why? RE: ‘What a difference a day makes’ – because it keeps me grounded. If I’m having a bad day, it reassures me that things will be better tomorrow. If I’m having a great day, it reminds me to enjoy the moment. TR: What’s on your playlist at the moment? RE: Pearl Jam TR: What’s the most used app on your phone and why? RE: The Weather app – I’m obsessed with tracking the weather. TR: How do you like to spend your spare time? RE: I’m at my happiest in the great outdoors with my family. I spend much of my spare time walking and find that having the time and opportunity to reflect on both my work and personal life is a real tonic for my wellbeing. TR: Fine dining and good wine or curry and a pint? RE: Lebanese food is my favourite dining option, accompanied by a good wine. TR: Favourite holiday destination? RE: Majorca – short flight, beautiful beaches, great food and spectacular sunsets. TR: What have been your business highlights of the last 12 months? Richard Eglon (RE): Nebula continues to go from strength-to-strength, with 30%+ growth over the past year, and many things have contributed to this success. Highlights include expanding the team with superstar talent, onboarding a record number of new customers, exponential growth in annuity services, and expansion into new territories – we now deliver IT services in over 140 countries. TR: What is currently having the greatest impact on your business? RE: Our Customer Success Obsessed approach is having a significant impact on the business outcomes we are delivering on behalf of channel partners. Our focus on specific outcomes around sustainability, CX and transformation on a global scale is differentiating us in a market that has a 60 seconds with... With Richard Eglon, CMO, Nebula Global Services Richard Eglon, previously Chief Marketing Officer of Agilitas IT Solutions and Marketing Director of Comms-care, was appointed CMO of Nebula Global Services in September. With a global network of 7,400 technical and service delivery specialists in more than 100 countries, Nebula provides MSPs, VARs and SIs with a range of technology and support services. These include professional services, from the deployment of technology to the design, integration and migration of complex solutions; managed services, including remote technical support, NOC/SOC, field services, third party maintenance and OEM management; and resource-as-a-service. www.nebulaglobalservices.com Richard Eglon
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