29 020 7501 3333 [email protected] www.spitfire.co.uk/canyouhearme Telecoms and IP Engineering Solutions for Business since 1988 Broadband is not designed for voice. Get clear VoIP calls with our range of quality of service solutions. French Bulldog [Canis lupus familiaris] technologyreseller.co.uk support in third place. This year’s survey saw a 15% rise in the number of respondents who picked cybersecurity as the top IT challenge faced by their clients. Two third (65%) of respondents said most or all of their clients have asked for cybersecurity advice. The top five services respondents plan to offer in 2023 fall under the cybersecurity umbrella, including regulatory compliance, managed detection and response, Dark Web monitoring, identity and access management and security awareness training. Cyber security is also driving increased take-up of other MSP services. With cybercrime exploding, the percentage of respondents who back up customers’ SaaS applications, including Microsoft 365, Google Workspace and Salesforce, has risen to 83%, from 78% in 2022. About one third of respondents evaluate their threat landscape either monthly (32%) or quarterly (35%), compared to just 11% who do it annually. The frequency with which respondents conduct disaster recovery simulations has also increased, with those carrying out simulations on a weekly basis up to 6%, from 2% in 2022, and on a monthly basis up to 16%, from 9% in 2022. By contrast, those carrying out simulations on an annual basis fell to 20%, from 25% in 2022. Those claiming not to carry out any simulations fell to 8% from 15% last year. Growth strategy When asked about their growth strategy for 2023, 61% of executives said offering new services was their top priority, followed by increasing sales and adding new logos (49%) and marketing (42%). Almost half (47%) of executives cited inadequate sales and marketing as their biggest hurdle when it comes to picking up new customers, identified as the main challenge facing MSPs by 35% of executives due to an increasingly competitive environment. Technicians’ top challenge, cited by 21%, is dealing with sophisticated security threats. About 51% of respondents said they are keen to participate in some form of M&A activity (up from 36% in 2022). Of these, 14% said it is their primary growth strategy. www.kaseya.com About Kaseya Kaseya owns a broad array of IT management solutions and leading brands such as Datto, IT Glue, RapidFire Tools, Unitrends, Spanning Cloud Apps, TruMethods, ID Agent, Graphus and RocketCyber. These solutions underpin Kaseya’s IT Complete platform, which is designed to maximise efficiencies through a single pane of glass and to empower IT professionals to centrally command hardware, software, security, data, compliance, operations and more from within an integrated, intelligent and affordable platform. 4 2023 GLOBAL MSP BENCHMARK SURVEY REPORT 2023 GLOBAL About 63% of respondents identified themselves as general-purpose MSPs who provide a host of IT services ranging from network and endpoint management to data backup and recovery. Another 19% identified themselves as network- and data-center-focused, primarily overseeing servers, storage devices and other network components that keep businesses up and running. Managed security service providers (MSSPs) increased year over year to 18% of the respondent base. MSSPs specialize in delivering security solutions, such as risk assessments, vulnerability testing and threat monitoring, that keep businesses safe from cyberattacks. Executives comprised 37% of respondents while technicians made up the remaining 63%. This year, we segmented responses to questions between executives and technicians. MSP owners, partners, vice presidents and directors were classified under executives while managers, engineers, system administrators and technicians were grouped as technicians. MSP IT manager/supervisor Project manager System administrator or IT technician MSP owner or partner Network engineer Vice president or director Network- and data-center-focused Managed security service provider (MSSP) 63% 27% 11% 16% 24% 8% 13% 19% 18% 2023 GLOBAL MSP BENCHMARK SURVEY REPORT
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