The status of scanning across respondents’ organisations Scanning as an enabler for digital transformation September 2022 The basics of scanning Quocirca’s research shows that, on average, each organisation has 296 scanning devices, with 48% having only or mainly dedicated scanners, with an average scanning volume of 835 items per day. 49% of the scanning processes carried out by an average organisation are multiple pages of the same size. 66% of respondents state that most or all of their scanners are of an enterprise class (Figure 1). France has the largest proportion of dedicated scanner device fleets (18%), with the UK having the largest proportion of MFP-only fleets (15%). Finance and banking have the largest proportion of dedicated scanners (13%), with public sector and government having the biggest proportion of MFP-only fleets (11%). Regarding types of pages scanned, 35% scan multiple pages of different sizes – something that can present issues for scanners that are not built to deal with different types and sizes of documents. Specifically, where optical character recognition (OCR) or data extraction is carried out after scanning, the images must be normalised accurately. The UK leads the pack here, with 45% stating that they scan multiple pages of different sizes, while 25% of German and Italian respondents state that they do the same. Figure 1. The status of scanning across respondents' organisations Average number of scanners per organisa on Average number of items scanned daily pep es t es esie in ep es t es esie p e p es di erent si es in e p es di erent si es oo ets oo s oto r p s nly or mainly use dedicated scanners All or mainly enterprise class scanners pes o ite s s nned 01732 759725 20 COVER STORY Here’s your chance to discover what today’s businesses think about scanning, what solutions they’re looking for and how you can meet their needs – and drive your sales! Today, 68% even have budgeted plans for digitisation projects, citing the pressure of increasing customer experience demands and market uncertainties, which require more sophisticated and scalable IT infrastructures. This suggests that COVID was a huge factor in the shift towards organisations stepping up their digital transformation plans. Another change are the different reasons given for digital transformation. Pre-pandemic, in the Fujitsu Image Scanners Organisational Intelligence Research Report 2020 the top drivers included efficiency and profitability. In 2022, the number one reason (53%) was having a more agile and scalable IT infrastructure to allow for contingencies. This is reflected in the fact that 36% think digitised data is easier to deal with, 30% recognise it as being easier to share, and 30% say it simplifies processes. When it comes to their daily scanning operations, 77% of all organisations now scan all, or the majority of, paperwork directly into business processes, with speed, integration into enterprise systems (both 45%) and image quality (44%) seen as among the most important capabilities of a scanning solution. On the flip side, the most disappointing aspect of respondents’ existing scanning solutions is time wasted due to misfeeds and paper jams (33%). In fact, the four greatest negative impacts all arise from interruptions to scanning – such as having to rescan for various reasons – or unexpected downtime (a great opportunity to upgrade your customer’s PFU (EMEA) Limited recently commissioned an independent research report from Quocirca, the print industry’s leading source of market insight. The Scanning As An Enabler For Digital Transformation report explores IT employees’ views on scanners and paper use in the workplace. The pandemic proved to be a huge factor in organisations stepping up their digital transformation plans and one of the top drivers is having more agile IT infrastructure to allow for contingencies. Despite remote and hybrid working pushing businesses towards digital transformation, a staggering amount of documents are still paper-based. The report finds that almost half (44%) of businesses consider scanning to be an important part of their digitisation strategy, with 75% of businesses intending to invest further in scanning technology. The research highlights a stark difference in pre- and post-pandemic digitisation projects. In 2022, just 6% of respondents said they had no clear plan for digitisation, down considerably on the 35% with no plan when PFU EMEA surveyed the market in March 2020. Scanning as an enabler for digital transformation Scanning as an enabler for digital transformation September 2022 © Quocirca 2022 1 Scanning as an enabler for digital transformation Findings from research into the usage of scanning September 2022 Louella Fernandes Director, Quocirca
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