01732 759725 18 MSPS step up enforcement to make people feel something is happening to solve the crime problem. We’re seeing that with cybercrime; more regulations and more enforcement by auditors. They’re going deeper and every single one of them now talks to IT. Every time there is any type of audit at an organisation or a request from a regulatory body or from a customer, everybody turns to IT. So, there’s a great opportunity for MSPs to do more. Instead of being reactive – ‘Here’s a report on this scan and here’s a report on this scan’ – 75% say they’re now planning to roll out a more productised compliance offering.” The risk of cyber attacks This leads on to Puglia’s second point, cybersecurity, and the fact that 50% of MSPs believe their business is at more risk of a cyberattack than it was a year ago, up from 39% in last year’s report, and that more than half of MSPs have clients who have fallen victim to an attack. Kaseya itself gained first-hand experience of this last July when a number of its MSP customers were targeted in a ransomware attack that exploited vulnerabilities in the company’s remote monitoring and management software – an experience that Puglia says was not wholly negative. “There were unexpected silver linings, like the amount of assistance that was offered from the vendor and cybersecurity community – people from all over the world reaching out with help or technical data. That was very heartening. Another was a general understanding that things happen; there is no silver bullet that stops everything. That’s why every month Microsoft releases a patch with at least six zero-day and major vulnerabilities, and they have unlimited security tools and resources to draw on. “Gartner has a statement out there somewhere in which they say ‘perfect protection is not achievable. You need also to increase your focus on detection, response and recover’. And we see this. Most of what we do in the world of cybersecurity is defensive, preventative – more firewalls, more AV – and you should Kaseya, a provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), had an eventful 2021, involving a high profile supply chain ransomware attack, continued market disruption caused by the coronavirus pandemic, supply chain uncertainty, two strategic acquisitions and revenue growth of more than 25%, which is driving further expansion this year, including plans for 1,300 new hires across its operations in Miami, Dublin, Krakow and Sydney. The ups and downs of Kaseya’s year will be familiar to the company’s MSP customers, many of whom will have experienced the same challenges and successes, albeit on a smaller scale, as the 11th iteration of Kaseya’s MSP Benchmark Sur vey makes clear (see findings overleaf). Mike Puglia, Chief Strategy Officer at Kaseya, told Technology Reseller that there were three things that really stood out for him in the 2022 report: compliance, and specifically the fact that two thirds of MSPs says their customers struggle to meet regulatory compliance; cybersecurity; and supply chain issues. On the subject of compliance, he said: “Throughout history, whenever you have more crime, in our case it’s cybercrime, governments and regulatory bodies enact more regulations and laws. And then they absolutely do that. But what’s important is how quickly you can detect things to minimise the damage, how quickly you can respond to it and, ultimately, how quickly you can recover from it. “I hate to use this analogy because I’ve used it before: cars had seatbelts; then cars got airbags; then cars got automatic braking and collision avoidance. It’s about how we add layers, and that’s where technology resellers and MSPs can really help.” In February last year Kaseya strengthened its own capabilities in managed detection and response, with the acquisition of the RocketCyber managed security operation centre (SOC) which monitors threats across endpoints, networks and cloud attack vectors for MSPs and technology resellers. Supply chain pressures The third big challenge highlighted by Puglia are supply chain issues covering both technology and people. He points out that even before you factor in inflation and rising petrol prices, the skills shortage means that the pay and demands of qualified people are rocketing, which is causing prices to rise and putting a squeeze on MSPs. In this context, he mentions recent additions to Kaseya’s IT Complete solutions suite including its second 2021 acquisition, the MSP consultancy TruMethods, and the launch of the Connect IT Community, an online collaboration platform that enables MSPs to share knowledge with peers from around the world. Risk and opportunity New Kaseya MSP Benchmark Survey highlights growing compliance and supply chain challenges 2022 GLOBAL MSP BENCHMARK SURVEY REPORT continued... Mike Puglia
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