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[email protected] COMMENT 03 Respect to unified communications company Wildix for the Walking Dead stunt at its inaugural UCC Summit in Barcelona in February (see page 23). After the initial shock, we were all reaching for our smartphones and snapping away. It was that life-like. On the whole, vendors in the technology space are far too polite about each other. Not surprisingly, this convention tends to be set by the dominant players out of self-interest rather than any sense of fairness or propriety. How refreshing to see an upstart rattling a few cages. In this case, the target was traditional PBX vendors, but you got the impression the Walking Dead label could just as easily be attached to resellers still stuck in an on-premise, CAPEX world, and at its UCC Summit, Wildix announced several initiatives and product offerings to help resellers make the transition to managed service provider. Such is the pace of change in the IT industry, some would argue that even MSPs are now ‘legacy’. On page 29, we describe why CSI, for one, prefers the term Enterprise Productivity Partner. The promise of improved productivity is always welcome. In fact, has any IT product ever been sold that hasn’t claimed it as a benefit? True to form, this is one of the selling points of the first generation of foldable smartphones shown at Mobile World Congress (see page 36) – even more so when you throw in the speed advantages of 5G. Clearly, having more screen space to work on documents should enable mobile workers to be more productive. Unfortunately, it will also improve the experience of gaming, watching movies, online shopping and all those other things people like to do when they should be writing that report or fine-tuning tomorrow’s presentation. James Goulding Editor,
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[email protected] www.technologyreseller.co.uk No part of Technology Reseller can be reproduced without prior written permission of the publisher. © 2019 Kingswood Media Ltd. Design: Sandtiger Media www.sandtiger.co.uk 04 What’s New The month’s best new products and services 08 Distributor News Westcon expands remanufactured equipment offering 14 Reseller News New reseller news and channel developments 18 Vendor News Time for VARs and MSPs to address whitespace gaps 23 Unified Communications Walking dead gatecrash Wildix UCC Summit 2019 24 Marketing Panasonic opens new customer experience centre 26 Communications How Union Street Technologies is helping cyber security company diversify into communications 29 Managed Services CSI evolves from MSP to Enterprise Performance Partner 33 Print What Xerox’s expanding App Gallery offers IT resellers 36 Smartphones The hype and reality of foldable phones 38 Software Security How Ivanti is helping Softcat with Windows patching 40 RMM CMI has built its success on a close working relationship with Kaseya 42 AI Paul Whitelam explains how AI is transforming field service management 43 People New faces, new places v18 · 2019 technology reseller.co.uk Comment Register online To receive your regular FREE printed copy of Technology Reseller Magazine simply fill in our online registration form at www.technologyreseller.uk/register Read Technology Reseller online, on tablets and smart phones www.technologyreseller.uk Join us : Follow us @techreselleruk www.facebook.com/TechnologyResellerMag technology-reseller-magazine Editor: James Goulding 07803 087228 ·
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