Technology Reseller - v12 2018

01732 759725 28 COMMUNICATIONS for example “The first application will be to give partners the possibility for their customers to contact them on a daily basis, with Presence and WebRTC features, such as call, video and chat, supported across the Federation,” explained Osler. “Besides that, there will be complete federation with Kite (Wildix’s web chat feature). Right now, Kite is more about having a one-to-one session for a period of time, after which you close Kite and that’s it. In the future, there will be a process for creating a Kite account, which will enable you to get back to that user in the future, write a message and interact with them again. So, there will be federation between customers who bought a Wildix system and, through Kite, with customers who do not have a Wildix system.” Expanded hardware options In addition to enhanced communications services, Wildix is continuing to develop its hardware solutions, in part to meet continuing demand for handsets – according to UK Channel Manager Rob Loakes, sales of physical PBXs, handsets, headsets and conferencing systems still account for more than 50% of revenue – and in part to expand its range of conferencing systems into new areas. Osler said: “Everything will be based on WebRTC, because it offers industry-grade security, which is something that’s not offered by legacy vendors.” One solution singled out by him is the Ubicom Station, a plug and play conferencing system for locations of up to 200 square metres. A step-up from the Huddle conferencing solution launched earlier this year, this will compete with the machine will generate the speech itself; n Voicemail transcription. Users can be sent an email containing a transcription of any voice mail, saving them from having to dial in to listen to a message and giving them the convenience of clicking a number to dial; n Worldwide phone book . This uses the Truecaller Android app to provide an up-to- date, accurate worldwide phone book; n Personal Assistant. If someone is unavailable to take a call, this will tell the caller when they are due back in the office or when their meeting ends. In the future, Wildix plans to enhance the service by automatically notifying a caller as soon as someone becomes free. Other developments in the pipeline are the ability to dial by name just by pressing a button and saying the person’s name and the Wildix Federation Project to establish a network of Wildix customers. Wildix Federation Project Wildix customers can already network their own PBXs in different locations so that an employee in London, say, can communicate with and see presence details for a colleague in Madrid. The Wildix Federation would give Wildix customers and resellers the ability to connect in this way with other Wildix customers that opt in to the federation, enabling Wildix customer A to open a peer- to-peer connection with Wildix customer B, systems from the likes of Cisco and Polycom and be installable in minutes, not days; will be completely based on WebRTC; and will support up to three different displays. Next year, Wildix plans to introduce an interactive whiteboard, which can be linked to units in other offices and automatically display what is being written on those devices. “It will be completely integrated into the Ubicom platform, so that from my iPad I will be able to see how the whiteboard changes over time. As somebody writes something, I will be able to add something. In the office, I will have this huge display where I will be able to add my notes and everybody in other offices will see it. It will be like everyone being in the same office,” explained Osler. Other developments highlighted by Osler include: the use of augmented reality and virtual reality to make videoconferences more immersive, in particular the use of VR headsets that give the impression that people in different locations are all sitting around the same table; the ability to control calls using gestures – “This could happen in the next two years,” he said; and, in Q3 this year, a solution similar to Slack and Microsoft Teams that will add more collaboration features, including the tagging of people within a chat conference. One article can’t begin to describe all the possibilities offered by the Wildix PBX and associated micro-services. To find out more, contact the UK sales office or see the system in action at Channel Live 2018, taking place at the NEC Birmingham on September 11-12. www.wildix.com ...continued Next year, Wildix plans to introduce an interactive whiteboard, which can be linked to units in other offices and automatically display what is being written on those devices