PRINT.IT
21
MPS
Making MPS mass-market
As the transactional print hardware
market continues to contract in
size at around 5% per annum, the
aim at Brother is to open up MPS
to as many channel partners and
customers as possible. Brother
has invested in a platform allowing
all channel partners access to
managed print services without the
need for these channel partners to
invest in any additional resources
themselves.
This allows channel partners
to quickly (in five clicks) create an
MPS agreement, empowering a
wide range of channel partners,
from VARs to office supplies
resellers, to agree managed
print services over
the phone with their
customers, with
the aim of taking
transactional print
customers on
a journey to the
benefits of a basic
managed print
service.
The easy-to-use
interface provides both
the channel partners and
the customer with a simple
At Brother our aim is to provide our channel partners with a
managed print service to fit all types of customers, from SMEs to
large corporate and public sector customers. To do this we have
provided a range of services to the channel that allow Brother
channel partners to sell a basic print service right through to a
complete managed print service.
Brother’s
three-stage
approach to
MPS
and effective service including
installation, break-fix service and
automated supplies fulfilment. While
allowing the end user to gain the
operational efficiencies that MPS
agreements afford, it helps channel
partners to benefit from this broader
trend, securing long-term revenues
and enter the IT services market
with zero investment in new
resources.
A flexible, simple and
fast approach to MPS
Our overall approach to
MPS focusses on four
key pillars – flexibility,
simplicity, speed, and
availability of experts.
This allows us to offer
a truly customer-centric
model.
In addition, our Commercial
and Public Sector End User
Sales Teams are available to work
with our Brother Channel Account
Management team to develop
new MPS sales opportunities
for our channel partners. Pre-
sales Technical Support, Project
Management and Service Delivery
teams then work with our channel
partners to ensure the solution
design fits the customer’s needs
and is implemented in a way
that delivers maximum value and
minimum disruption to customers.
This means both channel
partners and our customers can
be confident in the solution from
assessment throughout the lifetime
of the contract, no matter the size
of the customer, the strategy of the
channel partner, or the complexity
of the MPS solution.
Solutions/MPS
