01732 759725 VOX POP 46 Is it not clear that the rogue name and bad selling practice that the industry suffers from now needs to be stamped out? “Before we can cover digitisation strategies and how we ensure our customers are covered, I think we should be asking why IT service companies are winning market share. I’d argue that the wider more shocking statistic of Quocirca’s report is more worrying for the industry. “How can an industry have one in four of its customers wanting to change supplier? That’s surely the more pressing concern. Before this industry has had its breakfast in the morning potentially you have lost nearly 25 per cent of your customers. “The full report is more damming. Showing that at the end of the contract 36 per cent of respondents say they might change, with only 28 per cent saying they envision remaining with the incumbent. “Years ago, EBM moved into the IT services sector, so this report isn’t all bad news for us as a business. Our core fundamentals have always been to provide our customers with clear upfront terms of business with no hidden costs. Followed by second-to-none aftercare. Just some quick reasons I would contribute to EBM having an outstanding retention rate. “From the outside looking into our industry. Is it not clear that the rogue name and bad selling practice that the industry suffers from now needs to be stamped out? When 28 per cent of the report’s participants say they envisage remaining staying with their incumbent supplier. Is this now the pressing need to change our whole industry approach and name over digitalisation. For if digitalisation does not catch the MPS industry out then the mis-selling practices will. “Unfortunately, I fear that the widespread of bad practices and poor aftercare of not only a few individuals, but larger corporates driven by MBOs, will not see this practice change much to the detriment of the rest of us. So I’d ask the MPS industry: is it not time to look in the mirror and make a change for the better? www.ebmltd.co.uk Time to make a change for the better Mark Bailey, Managing Director, EBM Managed Services argues that the big question the industry should be asking is why IT service companies are winning market share continued... investigating false positives and remediating impacted devices, and more time focused on other strategic initiatives. “The global shift to digitalisation has been accelerated with the integration of hybrid work. As such, HP’s offerings have had to be mindful of the requirement to optimise the user experience for flexible working. Our range of printing and MFP platforms provide the ideal productivity tool for users in the office and at home and are designed to offer a simplified user experience for accessing every feature through our Futuresmart platform. Our MFP platforms also feature the fastest processors and high-resolution interfaces to ensure responsiveness and customisation for every user need and offer benchmark productivity and performance for customers. “Print management is a challenge for most IT departments and the expectation that over 50 per cent of print will be in the cloud by 2025 presents an opportunity for IT to streamline and reduce costs and overheads. “Our MPCS (Managed Print Cloud Services) offer enables each customer to outsource the entire management of the print infrastructure to HP, from servers to drivers to devices to toners. The use of public and private cloud deployment models in this manner means that every client can benefit from a streamlined and efficient service, now and long into the future.” www.hp.com Mark Bailey Neil MacDonald
RkJQdWJsaXNoZXIy NDUxNDM=