01732 759725 40 WHAT'S NEW ...continued Xelion announces interoperability with Voiceflex Xelion UK has announced full interoperability with Voiceflex SIP trunks. The Xelion platform is vendoragnostic which means customers can connect any network, manufacturer, CRM, SIP provider and third-party apps to the platform. This approach enables Xelion partners to build solutions with best of breed apps that meet specific customer requirements, instead of a ‘one-size-fits-all’ service. The Xelion hosted telephony service has an open platform architecture, which puts the reseller back in control, allowing them to build their own comprehensive comms proposition for customers. Reseller partners can connect any hardware from any vendor and route calls via any SIP provider to create their own unique solution for their customers. Managing Director Dave Reynolds said: “We are delighted to now offer assured interoperability with the Voiceflex SIP network. As a market leader in telephony network services, Voiceflex is at the forefront of SIP trunks provision, ahead of the withdrawal of ISDN in 2025. Our partners now have full assurance that Xelion and Voiceflex are a perfect fit!” www.xelion.com/en Alcatel-Lucent expands portfolio Alcatel-Lucent Enterprise has announced the launch of Alcatel-Lucent Enterprise Connect (ALE Connect) powered by AKIO, a solution that helps companies tackle customer relationship challenges in the digital age. ALE Connect enables customer services to optimise omnichannel interactions through voice and digital channels, with the quality, availability, and efficiency expected by today’s customers, citizens, and consumers. ALE Connect is a Contact Centre as a Service (CCaaS) solution that complements the Alcatel-Lucent OmniTouch Contact Centre Standard Edition with a hybrid cloud architecture, enabling organisations to harness the power of the cloud while leveraging their communication equipment investments. ALE Connect offers an optimised routing engine, regardless of the channel used. It features innovative services such as an intuitive cross-channel in a single unified interface for the agent, and multitasking to manage different interactions simultaneously. ALE Connect also offers AI-based assistance for fast and accurate responses, leading to improved first contact resolution and customer experience. www.al-enterprise.com Next generation platform OutSystems has unveiled a next generation application platform that enables development teams to build state-of-the-art cloud applications. The new platform, codenamed Project Neo, delivers the next level of application scale and developer productivity that organisations need to compete in a cloud-first world. OutSystems architected the new platform from the ground up to directly solve the most pressing challenges facing businesses today as they manage constant change, software development talent shortages, and the essential need to modernise their business. Project Neo combines the productivity benefits of visual, model-based development with a state-of-the-art container and Kubernetesbased cloud architecture, hosted on Amazon Web Services (AWS), so any company can build custom cloud apps capable of global-scale and continuous change. www.outsystems.com Customer support for a next generation of printers The new HP xRServices powered by Microsoft HoloLens has been hailed by HP Inc. as the latest innovation for the next generation of printers. The collaboration will see HP xRServices and Microsoft HoloLens 2 create a virtual real world combination in which customers can connect with HP engineers in a split second through mixed reality, advising them on any issue, at any point of their print production. Wearing the Microsoft HoloLens 2 headset and supported by HP xRServices solution, users will get the feeling of being physically present with a virtual coach on hand to guide them through the process, meaning no time wasted on long service calls, resolutions are swift and press downtime is kept minimal. Compatible with all HP industrial printers, users whether digital native or novice, will be able to be trained and adapt quickly to doing tasks, guided step-by-step with their virtual HP engineer, the instructions moving with the employees to easily direct them to the parts or problems they need to solve in a second. And, by leveraging HP’s Print OSx, managers will clearly see how to combine the data generated from doing the work, with transactional data to drive optimisation and smoother productivity for future. www.hp.com
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