Print IT Reseller - issue 60

PRINT IT RESELLER.UK 27 INTERVIEW Authorized Solution Center HELPINGGROWYOUR PRINT.COPY.SCAN BUSINESS printandcopycontrol.com est. 1988 I n f o T e c h n o l o g y S u p p l y L t d . YOUR PARTNER FOR: PaperCut - Print Management Umango - Scanning & File Conversion PrintAlerts - Print Fleet Management Card Readers & Biometrics Online Payment Gateways NFR Showroom Licensing Technical & Sales Training Joint Customer Visits Presales Support A natural progression From ABC’s perspective, providing technology-as-a-service was a natural progression. It already offers ABC Connect which enables clients to bolt- on five additional service packs onto conventional MPS contracts. These include: n ABC Control enhances the scanning, workflow and security of scanned data, helping organisations achieve seamless workflows and processes from MFPs. n ABC Secure safeguards the document and print environment and includes Standard, Plus and Premium packages. n ABC Productivity helps organisations achieve a more flexible approach to using the print devices and the data produced by them. n ABC Assist from remote monitoring of the print estate through to restoring hard drives on printers supports a business’ technical printing requirements, maximising the availability and functionality of all devices across the business. n ABC Eco services include energy consumption analysis, toner recycling stations and collections, through to environmental settings on print devices. “We have plans to remodel that offer so it wraps around all of the business technologies we provide,” Gibiino added. “We are an MSP, but around two-thirds of our revenue comes from print. That allows us to bolt-on new services. Getting new business is tough and margins on print are at an all-time low, we want to retain our existing customers. That’s why we are doing this, our business is about service – that’s what we provide – and the way we have approached this restructure is to ensure recurring revenue, increased client stickiness and a fast return.” New website In order to communicate this fresh and different approach ABC has launched a brand new website. “The new site has been months in the planning and has been crafted to clearly articulate our service offering,” Gibiino explained, adding: “We have also rebranded as ABC Managed Services, a move that illustrates the shift away from print toward technology-as-a-service.” The new website will include a new client portal where customers can log in to access contract details, current news and information as well as find out about new services. “We will also be running an active blog posting lots of fresh and relevant content designed to help our customers realise further efficiencies in their businesses,” he added. The business is growing, there are a number of further acquisitions on the cards and plans to increase headcount within the sales function. “We are a very progressive company and with this new approach, we are proactively responding to market demand,” Gibiino said in conclusion. https://abcmanagedservices.uk/ From ABC’s perspective, providing technology- as-a-service was a natural progression