Print IT Reseller - issue 52

PRINT IT RESELLER.UK 7 BULLETIN XBM opens new office Epson reseller XBM, has opened an office in Birmingham, its first in the Midlands. The print management company, founded and headquartered in Leeds, used £235,000 of funding from NatWest to expand its presence outside the North of England. The new office in Aston will create ten new jobs for the area, adding to its 35 strong headcount across its Leeds, Newcastle and Manchester offices. The total investment in Birmingham will reach £750,000 by the end of the year. XBM Managing Director Justin English, said: “Birmingham has a high concentration of businesses that could benefit from our innovative services, which makes it the perfect location for our next phase of expansion. We are looking forward to talking to new and existing customers about Epson’s range of business inkjet printers and demonstrating their environmental advantages by providing a low power solution, with fewer supplies, while delivering remarkably fast print speeds at high quality.” www.xbmltd.com Strong growth for Commercial Commercial has closed its 2017 accounts with a run rate in excess of £70m, 40% up on the previous year. With further ambitious plans in the pipeline, brother and sister co-founders Arthur and Simone Hindmarch are now taking on more defined leadership roles. As Chairman, Arthur will focus on long-term corporate strategy and as Managing Director, Simone will be responsible for day-to-day operations and decision-making. The pair will continue to work collaboratively on an equal footing as they take the business forward to the next stage of its development. www.commercial.co.uk Xeretec drives print and digital documentation transformation At IP Expo Manchester in April, Xeretec’s team of managed print service, security and solutions experts demonstrated the role that its digital print hardware, software and solution offerings can play in helping businesses on their path to digital transformation. Xeretec has 16 facilities across the UK and Ireland (including sales offices and operational facilities) and approximately 100 sales staff. Further to this, the Scotland and Southern organisation joined forces when they came together to operate as one entity in September 2017. www.xeretec.co.uk Apogee hosts DX event in Leeds Businesses from across the north of the country joined Apogee at the Royal Armouries Museum, Leeds on April 18 to address the various challenges and opportunities of digital transformation. Group Marketing Director Gary Downey opened the event with a keynote outlining the concept of digital transformation and Director of Professional Services Julian Broster, focused on conceptual functionality versus products. Neil Palmer, EMEA Business Security Specialist from Canon, highlighted the security challenges facing organisations before Jeremy Parish, Sales Director at Apogee Desktop Services, ran through Apogee’s end-to-end bespoke IT services. www.apogeecorp.com/events Systems Technology scores on customer satisfaction In its annual customer survey, Systems Technology asked clients ‘How likely is it that you would recommend Systems Technology to a friend or colleague’ for the first time. The results were overwhelming with the document solutions and managed print service specialist achieving a Net Promoter Score of 73, placing it in the list of top customer-centric companies. The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or services and the customer’s loyalty to the brand. www.systemstechnology.co.uk Chris Smith, Epson and Justin English