Print IT Reseller - issue 52

01732 759725 4 BULLETIN African sustainability programme Canon Europe is celebrating three years of Miraisha, one of its core sustainability programmes. 2017 saw the programme deliver more activities than ever before, with over 3,000 participants taking part in training sessions and workshops since the programme’s inception. This month will see a new venture opened in collaboration with ‘The NRB Bus’. Launching in the city of Westlands in Nairobi, Kenya, a static London double decker bus will be the home to a host of workshops focused on creativity training. These will also be taken further afield with a roadshow planned to take place across Kenya. www.canon-europe.com GDPR compliant storage- as-a-service Zadara has announced that its Storage Cloud and VPSA services adhere to the new General Data Protection Regulation (GDPR). With this announcement, corporate enterprises, service providers and other entities doing business worldwide have a simplified path to completing their own compliance with the requirements of the regulation. www.zadarastorage.com Spitfire celebrates 30 years of success Spitfire is celebrating 30 years in business. Established in 1988, the company employs around 100 staff and has an annual turnover of £26 million providing telecommunications services to end- user customers and through 500 channel partners from offices in London and the West Midlands. Joint Managing Director Justin Orde, said: “Spitfire began life as a one-man enterprise supplying fax machines and mobile phones. Today we are one of the largest independent voice and data solution suppliers in the country. Our success has been accomplished by providing our partners and customers with excellent products coupled with outstanding levels of support and service.” www.spitfire.co.uk Xerox terminates Fujifilm deal The previously announced transaction agreement to combine Xerox with Fuji Xerox has been terminated. Xerox has now entered into a new settlement agreement with Carl Icahn and Darwin Deason and appointed five new members to its board of directors. Jeff Jacobson has resigned from his role as Chief Executive Officer and as a member of the board of directors. Keith Cozza, the Chief Executive Officer of Icahn Enterprises L.P., is expected to be appointed as the new Chairman and John Visentin is expected to be appointed as the Vice Chairman and new Chief Executive Officer of Xerox. www.xerox.com Quality and security certifications for M-Files M-Files has achieved recertification for ISO 9001:2015, quality management standard, and maintained its ISO/IEC 27001:2013 certificate for the information security system associated with its cloud operations. M-Files is one of only a few select vendors in the information management space that has achieved both of these certifications, and in particular, by deploying its own information management and QMS product. www.m-files.com In brief Cybercrime victim rates fall The number of British businesses falling victim to cybercrime fell by a fifth in 2017, despite an increase in the volume of attacks, according to new research from Beaming. The greatest reductions in victim rates were among small and medium sized businesses, which invested heavily in cyber security last year. The survey of more than 500 business leaders, conducted for Beaming by research consultancy Opinium, discovered that 43% of businesses suffered cyber security breaches in 2017. This was significantly fewer than in 2016 when more than half (52%) of firms fell victim. www.beaming.co.uk CRM deployment picks up pace The State of the CRM Market 2018 - An SME Perspective study conducted by Workbooks, revealed that CRM deployment has picked up pace in recent years with 70% using a CRM solution. The survey found that the primary drivers for CRM adoption were to improve the productivity of customer facing employees (66%), enhance customer experience (62%), and reduce operational costs (49%). Workbooks surveyed SMEs (£5m to £250m revenue) across the UK and found that nearly a third of SMEs still do not have any CRM technology in place. Obstacles to CRM adoption include a lack of resources to get things done (40%), cost (38%) and absence of the IT skills needed implementation (38%). www.workbooks.com Nuance Communications win prestigious award Nuance Communications was named ‘Ricoh UK Technology Vendor of the Year’ at the annual Ricoh Sales Kick Off, hosted at the historic Celtic Manor Resort in Wales, on April 19. Nuance stood apart for its multi-level engagement and regular touch points, while demonstrating a clear positioning of Nuance’s portfolio and the value it offers both Ricoh and its end users. Nuance was also praised for its high level engagement in both the field and channel, and commended for its contribution to helping Ricoh secure significant sales successes. Paul Braham (pictured) said: “Nuance has been a strategic partner for many years and continues to demonstrate continuous improvements not only in their product portfolio, but also how they deliver account management and technical support. We consider them a real partner, who fully understands our strategy and objectives in empowering digital workplaces for our clients.” www.nuance.com (l-r) Phil Keoghan, Managing Director Ricoh UK; Matt Mahoney and Steve Strange, Nuance RSM – Ricoh Indirect; Rob Brydon, Comedian; and Paul Braham, Director IT Services Ricoh UK