01732 759725 48 Q&A models, secure cloud printing options have become essential for modern IT infrastructures. Q: If you could change one aspect of your job, what would it be and why? A: The truth is having taken the leap of faith launching NextGen in 2023 I wouldn’t change a thing. I am loving driving my business forward, meeting potential new partners and building things my way. Q: How do you spend your week – time on phone, face to face meetings with customers etc.? A: I aim to have one phone-focused day each week and schedule at least eight meetings, split between in‑person and online. I reserve Fridays for administration and catch-up tasks. Q: What would make your job easier? A: Having 20 new enquiries a week without lifting the phone up would definitely help! www.nextgenbusiness.co.uk Q: What are your customers most interested in currently? A: We recently completed two comprehensive document management projects for new clients, alongside upgrading their MFDs. Our holistic approach has been highly effective, with growing interest in digitising manual, paper-based processes. This often leads to hardware upgrades as well, which is a fantastic outcome! Q: How have you changed/are you changing business operations to exploit new opportunities? A: I spent over a decade at Konica Minolta, a company known for its solution-driven ethos. I’ve carried that mind-set into my own business, positioning us as a forward-thinking technology partner. Our goal is to help clients not only become more sustainable and efficient in their print operations but also enhance their overall business processes. We’re constantly learning and evolving to stay ahead of the curve and deliver the best possible solutions. Q: When selling MFPs, what are the most popular software solutions you provide and why? A: PaperCut Hive and UTAX’s cloud print solution are excellent products, perfectly aligned with today’s cloud-first strategies. With businesses prioritising flexibility, security, and hybrid working Q: What do you see as the biggest challenges facing channel businesses today? A: The decline in print volumes, driven by technology adoption and the rise of hybrid work practices, is an obvious challenge. In 2025, the ability to pivot toward becoming a services-led technology partner is essential, with a strong emphasis on sustainability and fleet optimisation. Q: Which OEMs do you partner with and why? A: Our primary partner, UTAX, has been instrumental in supporting us since our early days as a start-up. They offer a comprehensive portfolio of reliable print devices and an exceptional end-to‑end solutions team that brings extensive knowledge and expertise. With UTAX, we have everything we need to deliver both hardware and software services seamlessly. View from the channel John Scudamore, Sales Director, Nextgen Business Solutions John Scudamore
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