01732 759725 44 VOX POP management solutions, it leaves the fleet vulnerable to attack. Mitigate risks by using best practice security strategies to reduce the attack surface. This includes updating and patching solution software and device firmware, using strong passwords with a regular change policy, turning off unused ports, and implementing policies and procedures to audit and remediate potential weaknesses. Xerox’s Cloud Fleet Management solution effectively manages MPS fleets, ensuring devices stay updated and compliant with organisational security policies. It also allows patches, passwords, configuration management, and audits to be done from a single dashboard. PrintIT Reseller: What education and support do you provide to channel partners to help them leverage AI-powered technology to enhance MPS service delivery and enable end customers to improve efficiency, reduce costs, improve security, and lower the environmental impact of their print ecosystem? Arjan Paulussen: Lexmark is committed to empowering our channel partners to effectively leverage AI-powered technology in their MPS offerings. We provide a comprehensive suite of resources and support, including our turnkey MPS Express solution, which enables partners to offer sophisticated on this from the experts. We make sure we get the best insights to always keep our clients’ data secure and safe. John Green, Managing Director, Commerce Business Systems: This is one of the biggest areas of concern with AI. No-one knows for certain what it’s capable of but with cyber threats evolving rapidly, it’s vital for businesses to stay ahead of the threat. As a provider of IT and print solutions, we emphasise security by partnering with leading cybersecurity vendors. Our focus is on educating customers about AI-related risks and implementing strong security systems. We are aware that AI-based threat detection tools can help to spot unusual activity in print environments and prevent unauthorised access so maybe this is an area we will investigate further this year. Andy Muskett, Director of Channel Partners, Xerox: The number of threats is growing at every level. A 2023 government cyber security breaches survey estimated that, across all UK businesses, there were approximately 2.39 million instances of cybercrime in 2023. The widespread adoption of AI and increased computing power will surely increase this number. The hacking community is highly resourceful and looking for the weakest link in the chain. If your MPS fleet uses default passwords, poorly patched print servers, or out-of-date print as cybercriminals often exploit offhours when organisations with limited resources may lack full-time, in-house security coverage. Recognising that technology alone cannot safeguard organisations, we prioritise comprehensive user awareness training to help employees learn to identify and respond to emerging threats, including deepfake technology, phishing scams, and other cybersecurity risks. Of course, human error can happen which is why regular skills development and learning are key to bolstering the first line of defence. Our approach has always been rooted in innovation - don’t wait for threats to emerge; anticipate them and adapt solutions to meet tomorrow’s challenges today. Kerry Rush, Product Marketing Manager, Sharp UK: In addition to developing straightforward guidelines, policies and training materials, we’ll help teams to grasp the potential and critically evaluate the limitations of AI tools. It’s crucial organisations are providing clear instructions to teams to ensure that sensitive information is not uploaded to public platforms. This includes crafting and developing AI acceptable use policies and carrying out assessments to ensure organisations can effectively and safely harness the benefits of AI. These are the messages that we are relaying to both our clients and partners. Daniel Maddox, Owner, Evolve Document Solutions: Sure. Security is so important. The rise of AI-powered cyber threats is something we’re keeping an eye on. But we take advice Steve Timothy Kerry Rush Daniel Maddox …continued
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