01732 759725 40 an important area for vendors to demonstrate competency. Sustainability From using AI in product design and supply chain management, to integrating it in print optimisation solutions, vendors are drawing on its potential to enhance sustainability throughout the print lifecycle. Quocirca says this is important to buyers, especially those with strong corporate sustainability strategies, among whom 83% believe AI is an important tool for addressing sustainability issues. Device maintenance and servicing AI is well-established in predictive maintenance, with innovators now introducing augmented reality (AR) and GenAI solutions to support both on-site and remote customer support. Quocirca CEO Louella Fernandes said: “Vendors are rapidly developing and bringing to market AI-powered solutions, drawing on data expertise and enhancing workflow and service offerings. “As the market quickly evolves, they will need to ensure they are also building an AI partnership ecosystem, both by engaging with AI experts and by supporting the channel to develop AI confidence in customer engagements.” www.quocirca.com Independent Software Vendors (ISVs) are also incorporating AI capabilities within IDP solutions and developing innovations such as content-aware printing, sensitive data identification, and GenAI-powered documents summaries. Hyperscaler cloud platforms are also entering the IDP space, refining their AI/ ML capabilities for document processing tasks from OCR, NLP and data extraction to document classification. This offers opportunities for smaller players to layer solutions onto these services. Advanced analytics and automation Leaders are offering significant productivity and efficiency gains for customers via AI and machine learning applied across MPS deployments through device optimisation, and within business process automation – including for hyper-personalised printing – and workflow solutions. Device and document-level security There is considerable innovation and investment in device and documentlevel security, from AI/ML-driven device capabilities to AI-enabled content security and AI-powered fleet security. 62% of IT decision-makers recognise that AI advances also create security risks, and 83% think it is important vendors use AI/ML to identify security threats and attacks, making this Quocirca’s AI Vendor Landscape Study explores the key use cases and competencies that are emerging to meet the fast-growing demand for AI-powered print infrastructure, software and workflow solutions. The global market insight and research firm’s research shows significant market opportunity. 64% of organisations plan to increase AI investment over the coming year. Within the MPS market, 73% of organisations say it is very or fairly important that providers introduce innovative AI-powered approaches to print. To capitalise on this opportunity, vendors must integrate AI to enhance existing offerings and build new areas of competence. Quocirca’s study finds that leaders are demonstrating a strategic approach to AI, integrating it across multiple applications. AI-driven IDP AI-driven Intelligent Document Processing (IDP) capabilities automate the extraction, classification, and analysis of data from various document types, such as invoices, contracts, and forms. Leveraging AI and machine learning techniques, including natural language processing (NLP) and computer vision, it accurately understands document content, regardless of format or structure. Quocirca’s AI Vendor Landscape Study 2025 identifies how vendors are responding to demand for AI-powered print and document solutions AI-powered print and document solutions AI Louella Fernandes 85% of UK businesses plan to increase AI investment Research from ServiceNow, the AI platform for business transformation, has found that British businesses are among Europe’s leaders when it comes to AI optimism and maturity. However, concerns over issues such as skills and AI-generated inaccuracies remain. In the UK, AI-powered business transformation is in its early days. More than half of organisations (58%) are still experimenting with or assessing AI technology. Despite this, an elite group of ‘Pacesetters’ are already turning AI into business value. The UK has the third-highest AI maturity of territories within EMEA, after the Middle East and Benelux, with 85% of organisations also planning to increase their AI investments in the coming year. 86% also hope that AI can deliver increased efficiency and productivity, compared to an EMEA average of 76%. British business leaders are also aware of the limitations of AI technologies such as Large Language Models, with 34% concerned about inaccuracies. They are also conscious of the need to hire new talent and upskill existing employees. More than half of UK organisations (57%) are still working out what skills they need, and only 27% feel that they currently have the right mix of talent and skills. www.servicenow.com
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