PRINTITRESELLER.UK 45 Andy Muskett, Director of Channel Partners, Xerox: The quality and quantity of MPS data has improved massively over recent years. Applying AI and machine learning to this data has improved the quality of our MPS services. Predictive supply replenishment can now be calculated in days remaining, rather than the traditional approach of triggering when supply reaches X% remaining, allowing deliveries to larger sites to be consolidated into fewer deliveries. Engineers are informed when components are near end-of-life, and these can now be proactively replaced before failure occurs. The benefits include reduced consumable storage, increased uptime and reduced environmental impact. Xerox’s DocushareGo makes it easy for partners to deliver affordable document management and workflow solutions to their clients. Workflows that would have previously taken weeks of coding, design and testing can now be quickly generated using the integrated AI toolsets. If there is a good understanding of the process being optimised, this can often be done by some without coding skills, reducing the cost of delivery and implementation. It also allows the solution to be trialled in a specific department and then quickly expanded to provide new workflows in other departments within the organisation. www.konicaminolta.co.uk www.lexmark.co.uk www.carbon-group.co.uk www.utax.co.uk www.sharp.co.uk www.evolvedocumentsolutions.co.uk www.commercebusinesssystems.co.uk https://key-digital.co.uk www.xerox.co.uk are interested to see how it will help preventative maintenance and consumables and spare parts replenishment. Maybe AI can help analyse print usage patterns, which can help us in reducing product downtime and making sure customers always have the supplies they need. Our IT team is interested in seeing how AIbased document workflow software can help businesses automate paperbiased processes and how it can help integrate print with the transformation to digital systems. Daniel Gilbert: We’ve always had an automated supply replenishment service, but we can now integrate AI into this service to provide replenishment based on expected levels remaining after larger print runs - beneficial to our commercial print customers. When a print run is selected, we can anticipate the remaining levels and work out whether supplies need to be sent out now or if they have enough supplies in stock to cover the job. In the office setting there are smaller-scale applications but still just as handy. Using AI to identify document types and then suggest sending locations or to initiate a workflow – it might save a couple of minutes here and there, but our customers love it! All of these time saving applications are 100% what businesses and their employees are looking for right now. With resources being stretched thinner and thinner, the time savings can add up to be significant. new opportunities, expand our service offerings, and help drive business growth. Kerry Rush: Within our managed print and service operations, AI plays a critical role in ensuring timely and effective toner replenishment based on real-time usage and coverage data. This not only enhances our operational efficiency but also ensures seamless service for our clients. Additionally, we’ve implemented an internal ‘Acceptable AI Use Policy’, which governs the appropriate and secure use of AI technologies within our organisation. Daniel Maddox: We’re using AI to change how we handle our managed print services. With AI-powered analytics, we get real-time information about how printers are being used and how they’re performing. This helps us do maintenance before any issues arise, which cuts on downtime. We also replenish our stock automatically, so toner and other supplies are bought in time, making everything run more smoothly. Plus, by combining AI with our business processes and automating our workflows, we make document management easier. This results in a better and more productive experience for our clients. John Green: As I said earlier, we are still on the outside of AI, looking in, and while the MPS market is trying to develop in terms of AI use, we VOX POP Shaun Wilkinson John Green Photo: pixabay.com/geralt
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