PRINTITRESELLER.UK 43 AI also supports automated toner replenishment, learning user patterns to ensure timely supply deliveries. For our sales and marketing teams, we see potential in using AI-driven analytics to identify customer needs, personalise communications, and optimise campaigns. Overall, the use of AI in our processes allows our teams to focus on more important tasks by automating repetitive processes. This allows us to deliver superior service and maintain a competitive edge in an evolving market. Kerry Rush: AI is undeniably transforming businesses across a range of industries, and we recognise the importance of harnessing its potential to stay competitive and deliver value. At Sharp UK, we’re actively developing, testing and implementing AI across multiple areas to optimise our operations, enhance security, and improve efficiency. On the IT Services side, we’re helping our clients unlock the full potential of AI tools like Microsoft Copilot. By leading conversations through initiatives such as our webinar, ‘Microsoft Copilot – Your Everyday AI Companion’, we’re helping guide businesses in safely integrating AI into their daily operations for greater productivity and efficiency. AI tools are no longer a future consideration, particularly given their rapid evolution. AI is a presentday necessity, and we are committed to both using and championing the technology to drive efficiencies. Daniel Maddox: We’re looking into AI solutions to help automate everyday tasks like responding to and prioritising emails, which will give our team at Evolve more time to focus on building strong relationships with our clients. By using AI in our service processes, we hope to respond faster and tailor our streamlined our financial operations, ensuring seamless data flow and enhanced accuracy. Recently, we also very successfully implemented a digital AI platform to streamline the integration and sharing of our sales and marketing materials with clients digitally. This platform is already proving invaluable to our sales teams, enabling them to easily find, personalise, present, and share sales content, thereby helping to close more deals. Furthermore, it provides analytical insights into which content resonates best with buyers, driving revenue growth. By integrating these advanced AI solutions early, I firmly believe we are not only enhancing our operational efficiency and that Carbon have also gained a competitive edge over traditional dealers with outdated practices in our market. Shaun Wilkinson: At UTAX, we use AI to improve service delivery, particularly through predictive maintenance. By analysing device performance data, we are able to anticipate potential issues and proactively schedule maintenance thanks to U.FS (UTAX Fleet Services). U.FS is a powerful, web-based service designed to perform remote maintenance across our managed fleet. This minimises downtime, extends device lifespans, and reduces costly on-site visits. significant improvements, with AI assisting our 800 agents to reduce call handling times by 50%, resulting in substantial cost savings. Beyond these areas, AI powers our predictive maintenance capabilities, analysing sensor data from over a million network printers sitting on customer to anticipate and prevent potential failures. This proactive approach has significantly improved printer uptime. AI is optimising our manufacturing processes via smart cameras doing automated visual inspection of the newly minted printers running off our assembly line. This effort has yielded a 40% improvement in inspection speed, a 99% reduction in errors and a return on our AI investment within three months. Ryan Green: At Carbon, we have been early adopters of AI tools to enhance our service call management, stock control, and resource planning. This strategic move has been instrumental in our ability to scale our business across new UK geographies and markets. Additionally, we are leveraging Intelligent Document Processing to automate sections of our accounts payable processes and workflows, significantly improving efficiency and accuracy. With AI integration providing the link between our Vantage Online and XERO accounting systems, we have VOX POP continued... Ryan Green Arjan Paulussen
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