01732 759725 42 365, Copilot can be used to quickly create drafts on any topic in Word, transform long email conversations into short summaries in Outlook, or produce fine-tuned presentations quickly in PowerPoint. With Copilot in Microsoft Power Platform, applications, workflows, and websites can also be created even more quickly and easily with Power Apps, Power Automate, and Power Pages. With Copilot Studio as part of the Power Platform, chatbots can be developed for customer service, for example. In addition, Workplace Pure allows workers to have documents translated with AI support. Konica Minolta also uses AI and machine learning to automate data extraction from documents such as invoices, contracts and orders, and to analyse and evaluate contract data. Arjan Paulussen: At Lexmark, AI is already a key differentiator and a driver of increased productivity across our operations. We have implemented AI-powered solutions that deliver tangible business benefits. For example, generative AI automates RFP responses, saving us valuable time and projecting a $5 million annual benefit by allowing us to address more opportunities. Our sales team leverages AI for targeted prospecting, tailoring emails ba‑sed on individual prospect profiles and increasing response rates by 2-3x. Customer service has also seen Daniel Maddox, Owner, Evolve Document Solutions: Yes, definitely. AI is going to keep pushing forward in the print industry. We’re really curious to see how it unfolds. We expect to see big improvements in things like predictive maintenance, where AI can spot equipment problems before they happen. This will help cut down on downtime and make things run smoother. Plus, AI-based analytics will give us better insights into printing processes, allowing for smarter decisions and more efficient operations. John Green, Managing Director, Commerce Business Systems: AI is definitely playing a growing role in the print industry, particularly in preventative maintenance, the automated replenishment of supplies, and AI-driven print security. We can see that the adopting of AI is still in its early stages, we think more businesses will explore AI for analysing print volumes and environments, the reduction of waste, and to enhance data security. Daniel Gilbert, Managing Director, Key Digital: Yes - but it’s hard to say where will see the biggest impact yet. We’re coming across more and more AI-based applications and software solutions to integrate with, across multiple industries and varying departments. I think process triggers, workflow automation, and service response are where customers will feel the most benefit. It’s down to us to find the most effective solutions that will make real-world impact, then pass those efficiencies on to our customers. PrintIT Reseller: How are you leveraging or planning to leverage AI to differentiate and improve productivity in your own business – whether that’s automating key processes or improving sales, marketing, and service delivery functions, and how is that enabling you to drive efficiencies and give you a competitive edge. Olaf Lorenz: AI is already being used in many of Konica Minolta’s document management and process optimisation solutions to support workers in their daily work. For example, M-Files helps employees summarise documents or ask questions about documents with its Generative AI assistant Aino. Additionally, as part of Microsoft rules, filters or software settings based on findings and best practices. They offer intelligent recommendations and speed up the onboarding process. Print management software increasingly uses AI for anomaly detection, identifying changes in print behaviour and adapting settings accordingly. Document capture software benefits from AI for tasks like classification, data extraction, and conversion, automating processes traditionally requiring significant manual effort. In cloud solutions, AI monitors resources, ensures real-time adjustments, and identifies underutilised features to add value for the user. Kerry Rush, Product Marketing Manager, Sharp UK: We anticipate an increased number of AI-enabled functionalities becoming more widespread in the coming year. In the print sector, we’ll see trends around AI simplifying and personalising the use of technology within an organisation, streamlining print processes, enhancing digitisation and improving efficiency. The world of AI is exciting and there is no doubt that it will have real value in print, particularly for productivity, workflow and capture. It will also impact how machines are serviced, monitored and maintained by enabling proactive and remote device optimisation. For workflows and automation, we’re already seeing AI being used. As this technology becomes more embedded, document classification and information extraction will become more efficient. This means there will be even fewer barriers for organisations wanting to digitise their paper documents with ease. While new technology can be daunting, we’re committed to navigating the AI journey with our clients and partners, supporting them in exploring new opportunities securely and safely. VOX POP …continued Daniel Maddox Kerry Rush Photo: pixabay.com/Alexandra_Koch
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