01732 759725 48 Q&A able to implement telecoms solutions into our MPS customers. Q: When selling MFPs, what are the most popular software solutions you provide and why? A: When selling multifunction printers, offering complementary software solutions is essential for improving productivity, and enhancing the overall functionality of the devices. Our main software solutions include PaperCut, Umango and Xerox Workplace Cloud. Q: If you could change one aspect of your job, what would it be and why? A: Apart from winning the lottery, I can’t say I would change anything! I am extremely lucky to work alongside great people and also look after some amazing businesses, all whilst getting to spend time with my family and learn a lot from my father who is an industry veteran! Q: How do you spend your week – time on phone, face to face meetings with customers etc.? A: COVID seems like a lifetime ago now, which meant customer visits were rare if not at all. I would say since the bounce back of normal life, much of my week is spent out of the office seeing potential new customers and catching up with existing clients. Q: What would make your job easier? A: More hours in the day! www.digital-os.co.uk and has been working closely with the OEM for the last 30 years. Q: What are your customers most interested in currently? A: While document security is a huge topic now, customers today are increasingly prioritising the reliability and integrity of their service providers. At Digital Office Group, we understand that businesses want to concentrate on their core operations without worrying about things like device functionality, network performance, or communication systems. These are simply expected to work. What matters most to customers is reassurance about service quality, with trust built through referrals and proven capability. With over 30 years of experience and more than 2,500 customers, Digital Office offers a broad range of solutions at the right price, ensuring peace of mind and consistent service delivery. Q: How have you changed/are you changing business operations to exploit new opportunities? A: We have seen great opportunity in broadening our managed service offering which now includes telecoms and mobile services. We have invested in a new telecoms arm (Tetra Communications Ltd) to our group and bought in an experienced Telecom Director to head that side of the business. If I refer to the last question, much of this comes down to service and the lack of it with many of our customers’ communication partners. We have seen great opportunity in being Q: Which OEMs do you partner with and why? A: Digital Office Group is now one of the largest Xerox service providers in the UK. We are a family owned and operated business, my father John McPhillips began working for Xerox back in the 80s, and set up Digital Office Systems in 1994 View from the channel Jack McPhillips, Director, Digital Office Group Jack McPhillips
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