PRINT IT AWARDS PRINTITRESELLER.UK 43 continued... Client Project of the Year Sponsored by ECI Winner: ASL Judges’ verdict: ASL met all of The King’s (The Cathedral) School’s requirements for a managed print service that would reduce paper spend and wastage, eliminate unnecessary colour printing and enhance security to align with GDPR requirements. But what made this entry stand out was the powerful voice of the customer who said: “With ASL it is a partnership. You’re flexible, you adapt. You’ve not let me down.” “ASL is delighted to have been awarded Client Project of the Year. We have over 30 years’ experience in providing tailored solutions and work collaboratively with our customers. We provide products and services that embody cost-effectiveness, quality, reliability, and innovation. Our commitment to these principles ensures that our offerings not only meet but exceed our customers’ expectations, providing exceptional value and dependable performance.” Simon Whapshott, Chief Commercial Officer Service Team of the Year Sponsored by ECS Winner: ASL Judges’ verdict: ASL submitted a comprehensive entry that clearly highlighted its strong service-led focus, evidenced by investment in a new customer portal designed to streamline the customer experience; AVA – its new AI-powered Virtual Assistant; as well as its remote management resolution hub for pro-active/comprehensive support. “We are proud that our service team has been recognised by the prestigious PrintIT Awards for the third consecutive year for their exceptional work and outstanding service and commitment to our customers. ASL pride ourselves in offering an award winning after-sales service for all the solutions we provide and our nationwide team of engineers provide national and regional coverage, with the ability to be agile in our service offering to react to customers’ specific needs. We continue to achieve service excellence by our teams working closely together, to ensure a consistent, high level of customer care is maintained at all times.” Jon Killengray, Chief Service Officer PEOPLE AWARDS Account Manager of the Year Sponsored by Selectec Winner: Kate Falkingham, Brother Judges’ verdict: The submission clearly highlighted how Kate not only exceeds Brother’s expectations, but crucially, its partners’ expectations too. Powerful partner testimonials evidenced her strong customer focus and successes in relationship building, as well as several instances where she has gone above and beyond. “Being shortlisted for Account Manager of the Year at The PrintIT Awards was already such an honour, but to be chosen as the winner by the judges is truly overwhelming. I’m filled with pride and gratitude for this incredible recognition - thank you to all our distribution partners, and of course Brother UK for supporting me along the way.” Kate Falkingham, Account Manager Marketing Team of the Year Sponsored by Exertis Winner: Brother Judges’ verdict: Brother’s marketing team launched 52 new solutions over 12 months and led a number of campaigns to driver reseller growth. The entry included partner testimonials that clearly showcased the value-add of a number of bespoke campaigns and how they helped to transform the partner’s performance. It also included some impressive tangible results of integrated campaigns such as a 25% growth in MPS contracts year-on-year. “We are absolutely thrilled to have been named Marketing Team of the Year. It’s a wonderful acknowledgment of everything we’ve worked on together. A huge thank you to everyone on the team for their creativity and collaboration, you should all be very proud of yourselves. And finally, a massive thanks to the PrintIT Awards, it was a brilliant night and we’re already looking forward to next year!” Mike Anderson, Chief Marketing Officer Outstanding Team Member of the Year Sponsored by Vantage Online Highly Commended: Jade Fraser, Lexmark “We are incredibly proud of Jade Fraser who has received the highly commended from the judges for the Outstanding Team Member of the Year Award. Jade goes above and beyond, showcasing in-depth knowledge of the industry and genuine passion for her work.” Arjan Paulussen, Managing Director UK, Western Europe & South Africa Winner: Lesley Howe, Brother Judges’ verdict: In what was the most highly contested category, this entry was near-perfect, earning top marks from each of the judges who described it as extremely compelling. Lesley has racked up an impressive 40 years at Brother UK, a massive achievement in itself, however it was the supporting testimonials from her colleagues that truly demonstrated the impact she has had. “I was really proud to have been nominated and shortlisted for the Outstanding Team Member of the Year award, so to win is even more special. Thanks so much to Brother UK for the nomination and to the PrintIT Awards’ judges. I hope to continue to support and inspire the next generation of tech marketers and help them to achieve their goals.” Lesley Howe, Channel Development Manager 20 24 Royal Lancaster · December 3
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