01732 759725 20 to now Head of Sales – all within the same company. PITR: And the low point? MW: I’ve enjoyed every minute of working for UTAX, but it’s hard to get away from the negative effects of COVID and the issues that resulted with personal connection, supply problems and a shift in customer behaviours. A sales manager’s job is inherently very face-to-face and I found that having my role restricted by these outside forces was difficult. PITR: What (or who) has had the greatest impact in the sector in the last 10 years? MW: The improvement in the hardware since joining UTAX has had an enormous impact on our business. It has continually improved to adapt to the needs of the industry and will continue to in future as well. In terms of personal impact, Shaun Wilkinson, the Managing Director of UTAX UK, has had the biggest impact in guiding me through my entire career at UTAX. He has been my constant boss PrintIT Reseller (PITR): You’ve been working in the print and IT industry for more than ten years. What led you to enter the sector? Mark Webb (MW): I have always worked in sales and a job move 25+ years ago caused me to enter the industry by chance. I sold computer consumables for nine years, before moving to Worcester. I then worked in sales for a further four years and started with UTAX UK in 2008. My interest was initially in sales as a role and not about the product, but I’ve very much enjoyed being a part of the industry. PITR: What was your first job? MW: My first job was working for an insurance broker based just outside London, selling car insurance. PITR: What has been the high point of the decade? MW: The high point has been my career progression during my time with UTAX. I’ve moved from being an Area Sales Manager, to Regional Sales Manager, INTERVIEW A decade in print Mark Webb, Head of Indirect Sales, UTAX UK, shares his experiences over the past decade, what he’s learned, and the highs and the lows of our unique and challenging industry Mark Webb and mentor for 16 years, which I think is rare in the industry and the world of work now. PITR: If you could change one thing about the last decade, what would it be? MW: I think I could have adapted quicker to changes in internal technology and tools that make my job easier, including sales processes. They say it’s hard to teach an old dog new tricks, but we’re making progress! PITR: What has been your proudest moment of the past 10 years? MW: My proudest moment was definitely taking over sales in Ireland from Shaun. It was daunting and a lot of responsibility was passed over to me, but I’ve proven myself and made it my own. I’m grateful I was trusted to do it and continue to do it now. PITR: Sum up the decade in three words. MW: Challenging. Fun. Surprising. www.utax.co.uk
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