01732 759725 18 helps me to step in and support other departments, so I feel lucky to have had the opportunity to try different things. 4 Customers We all need customers to do our jobs. One of our strengths is having a great relationship with them. Being on the helpdesk means I am the first to offer support and assistance when they have printing issues. Customers can make you feel really appreciated when you are able to solve their problems, although I’ve had the odd swearword from an irate customer! I have learnt, through experience, how to tackle all sorts of calls. 5 The ability to work from home Although we had to do it through the pandemic, it’s helpful to have the opportunity to work from home as and when needed. It’s particularly handy when the school-aged child is poorly and needs to be at home so that I can continue to work and support my colleagues. However, I much prefer working in the office – see points 1 and 2! https://firstcopy.co.uk is also nice to be able to have a general chat whilst in the office. Most of us have worked together for years now and know each other’s lives inside out. My work husband has also been a good support, whether it is work or non-work related. Overall, I’ve never enjoyed working at a place more than this one due to the people I work with (I may have just shocked my colleagues with that statement!) 2 My chair I am probably biased, but my chair is the best! It is mega comfy. I probably don’t get up from my desk as much as I should, but I seriously could sit in it all day. The only irritating thing is when someone comes up behind me and leans on it making me paranoid I am going to fly backwards (colleague – you know who you are!). I hope it never breaks, or I will be heartbroken! 3 The variety of my job I started out in First Copy doing telesales (selling toners and paper), then went on to box sales (making appointments for my colleague to sell printers). I then moved to the admin department and did a mixture of credit control, ordering and invoicing. Now I am a technical support analyst, supporting customers with their printer issues. The variety of roles 1 Colleagues This is definitely my number one choice. Not only can we ask each other for advice on work when we need it, but it WORKPLACE I couldn’t do my job without… Angela Stonebridge, Technical Support Analyst at First Copy, picks the tools she uses every day and couldn’t do her job without Angela Stonebridge Photo: pixabay.com/Buntysmum Photo: pixabay.com/Alexas_Fotos
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