PRINTITRESELLER.UK 45 Edge, a user-friendly platform Lexmark is offering to other device manufacturers and organisations who want to do AI at the Edge, but don’t necessarily have the resources or technical knowledge. Channel resellers provide an important communication pipeline on what customers would like to see in AI-powered printers that feeds into new devices hitting the market. Also, resellers can leverage AI to better understand and serve their customers and at Lexmark, we are now offering capabilities called MPS Express which enables resellers and system integrators to also offer sophisticated managed print services that are powered by AI by leveraging our platform. www.xerox.co.uk www.canon.co.uk www.brother.co.uk www.toshibatec.co.uk www.kyoceradocumentsolutions.co.uk www.ricoh.co.uk www.sharp.co.uk www.lexmark.co.uk Paul Leach: AI is rapidly advancing; at Sharp UK we are of course leveraging this technology to support us in being more productive and efficient. We believe the first step here is to clearly outline the expectations, roles, and responsibilities of employees when it comes to using AI tools for work. In addition to developing straightforward guidelines, policies and training materials which will help teams to grasp the potential, and critically, the limitations of AI tools. It’s crucial organisations are providing clear instructions to teams to ensure that sensitive information is not uploaded to public platforms. This includes crafting and developing AI acceptable use policies and carrying out assessments to ensure organisations can effectively and safely harness the benefits of AI. These are the messages that we are relaying to both our clients and partners. Arjan Paulussen: At Lexmark, we incorporate AI with IoT in our managed print services. This business remotely manages over a million printers that sit onsite at our enterprise customers. The AI used here provides predictive tech support. We can anticipate and prevent a vast majority of printing disruptions before they occur and resolve 70% of the issues remotely before it becomes an issue. The same goes for printing supplies. We can predict when a customer will be low on toner and can automatically ship them new cartridges. This means less downtime and removes the burden of the customer managing inventory. Our ability to leverage AI here has significantly reduced not only cost for our customers but also reduced any waste of supplies. The printer industry has also made strides in adopting AI and IoT on the manufacturing line. Lexmark employs AI-enabled smart cameras to conduct visual inspections on our assembled printers. The ability to do heavy AI processing right where the camera sits has produced a 40% improvement in inspection speed, a 99% reduction in errors and a return on investment within three months. These are all business outcomes that sets Lexmark’s IoT operation apart, courtesy of AI. The technology is so flexible that almost any company can replicate what Lexmark does with it. In fact, we recently distilled our best practices into Optra Beyond print, AI plays a critical role in our cybersecurity solutions, helping to identify and mitigate potential threats more effectively. However, we also understand that AI is just one piece of a larger puzzle. Our approach is to provide comprehensive support that includes cloud infrastructure, data management, and cybersecurity, ensuring that our partners can fully implement AI without putting their data security at risk while addressing the broader challenges of digital transformation. Rowan Jeffreys-Hoar: AI has become a transformative force across all sectors of business, from help to identify areas of improvement, to automating workflows and end-user experiences. At Ricoh, we harness the power of AI to provide solutions that empower our partners and their clients to stay at the forefront of technological innovation. For example, we have implemented monitoring systems that accurately predict and automate the delivery of consumables to customer sites. In document management, our AIpowered solutions analyse and route documents automatically, streamlining workflows and reducing the need for manual intervention. Furthermore, our AI algorithms continuously analyse data patterns to identify areas for workplace improvement, providing valuable insights for strategic decision-making. By integrating AI across our product and service range, Ricoh empowers our partners to deliver innovative, efficient, and forward-thinking solutions to businesses of all sizes. VOX POP Channel resellers provide an important communication pipeline on what customers would like to see in AI-powered printers that feeds into new devices hitting the market Arjan Paulussen Rowan Jeffreys-Hoar
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